Gregory Kerr Email & Phone Number

San Francisco Bay Area

• Provide onsite and remote support for the San Francisco and Walnut Creek offices (~65 users)• Administer and provide support for firm used software applications including but not limited to: OpenText DMS, Workshare, Compulaw, Concordance, Juris Suite, MacPac, Casemap, Case Notebook, Office 2010 products, Mimosa and Mimecast• Configure, install, update, troubleshoot, repair and replace computer systems, terminals, peripheral equipment, mobile devices and related hardware• Maintain organization’s Citrix server and handle issues or requests in the Citrix environment• Work closely and effectively with vendors to repair/replace defective hardware and software• Set up offsite Mock Trial environment for litigation department• Build and administer Litigation Department’s Concordance and Case Notebook databases• Set up network functionality for Walnut Creek office• Provide all software training to new staff and attorneys• Maintain company website, update information as needed• Design and update company brochures with Adobe InDesign and Photoshop

Greater Pittsburgh Area

• Provided Desktop support for 2,500+ employees throughout the U.S. and overseas• Remotely performed upgrades, installation of software and drivers, and essential troubleshooting of applications in both a local and Citrix environment for software packages including but not limited to: MS Office products 2003 and 2010, Hummingbird DM, Handshake DM Director, Litera Change Pro, PayneGroup Assistants, LegalKey, Docx Tools, Interaction, Ringtail• Administration of user accounts and computers within Active Directory, SCCM, Citrix XenApp (5)/XenDesktop (4.5/5.5)• Mobile device troubleshooting and user administration on Blackberry Enterprise Servers• Escalated issues as needed and maintained communication with customer and technical teams• Worked independently to provide support for international operations