Gregory Kerr Email & Phone Number

San Francisco Bay Area

• Provide onsite and remote support for the San Francisco and Walnut Creek offices (~65 users)
• Administer and provide support for firm used software applications including but not limited to: OpenText DMS, Workshare, Compulaw, Concordance, Juris Suite, MacPac, Casemap, Case Notebook, Office 2010 products, Mimosa.
• Configure, install, update, troubleshoot, repair and replace computer systems, terminals, peripheral equipment, mobile devices and related hardware
• Maintain organization’s Citrix server and handle issues or requests in the Citrix environment
• Work closely and effectively with vendors to repair/replace defective hardware and software
• Set up offsite Mock Trial environment for litigation department

Greater Pittsburgh Area

• Provided Desktop support for 2,500+ employees throughout the U.S. and overseas
• Remotely performed upgrades, installation of software and drivers, and essential troubleshooting of applications in both a local and Citrix environment for software packages including but not limited to: MS Office.
• Administration of user accounts and computers within Active Directory, SCCM, Citrix XenApp (5)/XenDesktop (4.5/5.5)
• Mobile device troubleshooting and user administration on Blackberry Enterprise Servers
• Escalated issues as needed and maintained communication with customer and technical teams
• Worked independently to provide support for international operations