Gregory Kinney Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Directly manage and train 9 salary managers and a staff of 120 hourly employees. Execute 1500 transactions a day at a 24/7 facility. Responsible for onsite revenue of 17 million and supervise booked sales of over 20 million a year. Develop granular operation strategies with variable KPIs to lead location to top of “CEO’s Score card.” Transition leadership strategies to meet new corporate focus.

Denver International Airport

Customer-focused Operations Manager, exhibiting proven leadership expertise to manage the car rental process, including handling the Sales Counter, Exit Gate, Car Return, and Bussing (24x7) departments/functions. Execute a wide range of functions, including daily and monthly sales metrics reporting to management, overseeing 42 union and non-union staff, and conducting staff training aligned with organizational protocols. Recommend solutions to increase sales within a challenging environment. Excel at fostering a culture that goes above and beyond to deliver customer service excellence.Ensure high-level productivity by managing the sale, schedules, training, corporate compliance policies, and procedures for staff in all departments. Oversee a team of seven (7) sales employees in up to 600+ daily transactions; six (6) employees within the Exit Gate department; five (5+) employees in the Car Return department; and 24 drivers within the Bussing department, which runs 24x7.Manage customer expectations by handling customer service inquiries and resolving disputes timely and efficiently.Boost productivity by predicting, measuring, and forecasting sales/trends using various KPIs.

Denver, Salt Lake City, And Reno International Airports

Business growth strategist, accountable for maximizing growth by optimizing on-site sales and revenue-generating programs for three airports, Denver, Salt Lake, and Reno. Leveraged excellent business and alliance-building capacity to identify new development/conversion opportunities. Provided leadership and direction while driving customer service and profitability for this world-class car rental company. Successfully established and maintained a pipeline of immediate and development opportunities. Travel industry severely affected by the COVID-19 Pandemic and role furloughed; then asked to return as Location Manager.Innovative and steadfast in creating and deploying a coaching program for 12 managers to boost proficiency and develop Customer Care Representatives. Established a new culture of sales through dynamic leadership.Held distinction as the "First in the Country” to establish and implement an Accountability Metrix Program for Sales Representatives. Conceptualized, planned, and executed training for 20+ managers in sales protocols and providing training to their Sales Representatives aligned with operational performance standards.Achieved the first positive MoM revenue growth in one year by increasing sales at Dollar and Thrifty.

Denver Metropolitan Area

Business growth strategist, accountable for maximizing growth through the development and optimization of launch the company’s third division, EJ Beverage, and develop its brand. Effectively built strategies, systems, and processes to deliver bottom-line results. Handled all aspects of marketing, sales materials, packaging, and pricing. Effectively communicated the value proposition and increased sales opportunities through effective brand marketing.Consistent record of meeting and exceeding profit goals; established a reputation of sales excellence by creating a new wholesale distributor model. Identified and cultivated relationships with new distributors and service current distributors.Developed and executed strategic plans to achieve sales targets by establishing networks with brewers, breweries, draught beer techs, and restaurant and bar owners to identify new distributors and maintain a healthy pipeline.Controlled and led the project launch process from inception to completion, including cost and price analysis, brand strategy, and development of marketing and promotional materials.Reinforced and supported the team’s professional growth by driving productivity improvement and providing them with tools essential to success.Built and cultivated brand recognition and brand loyalty by traveling to up to four (4) national and international trade shows annually; effective in coordinating all event-related travel, booth, and trade show marketing.

Denver, Co

Business Development Representative, Prime Source Staffing – Denver, CO 2012 – 2012 Staffing provider for companies throughout Colorado.-Successfully completed 60 – 70 sales calls per day; creating warm leads and closing business.-Developed proposals for customized staffing strategies based on client need.

Denver Metropolitan Area

As a highly ethical, performance-driven professional, supported organizational goals, values, and mission while working to improve staffing schedule to maximize sales and visibility for a successful promotional sales and marketing company.Leveraged strong active-listing, people management, and relationship development expertise to build employee morale and provide all team members the opportunity to meet/exceed daily quotas.Slashed employee turnover by 50% while simultaneously increasing sales by 50% with strategic and tactical leadership.Provided leadership, guidance, direction, training, and supervision to all sales representatives in the B concourse at DEN airport, including two (2) Booths, six (6) sales reps per shift, and two (2) shifts per day.Established and managed strategies and roadmaps necessary to improve staffing schedule to maximize sales and visibility; attract new customers for the United airline's VISA card in the airport; and process all applications to determine and submit individual bonuses for a team of 12 employees.

Englewood, Co

Arlington Heights, Il