• Provide full end to end support for customer networks and support.• Manage and correlate multiple trouble reports• Prodrive status’ on trouble with LEC and request escalation as needed• Platforms used: Cisco 18xx, 28xx, 19xx, 29xx, ISR43xx routers; ASR 9000 switches; Alcatel 7750, 7210 switches

• Provide full end to end support for customer networks and support.• Manage and correlate multiple trouble reports• Prodrive status’ on trouble with LEC and request escalation as needed• Platforms used: Cisco 18xx, 28xx, 19xx, 29xx, ISR43xx routers; ASR 9000 switches; Alcatel 7750, 7210 switches

• Install and provision Metro Ethernet• Troubleshoot MPLS & EVC circuits• Works with field technicians on new device turn up and new circuit turn ups• Troubleshoot and escalate complex network problemsTechnologies include:Ciena 3911, 3916, 3930, 3960 switchesCisco 3750ME, 6500, 7600, ASR 9000 switchesAlcatel 7750, 7210 switches

• Setup new user and maintain phone, voice mail, FOIP, and Jabber• Track issues relating to VOIP, FOIP, & network via ticketing system• Troubleshooting network connectivity issues remotely• Move, Add, Changes of Cisco IP phones, routers, switches, & Meraki access pointsTechnologies include:- Cisco Routers: 2811, 2911, 2921- Cisco Switches:3560, 3650- Cisco Unified Communications Manager 9- Cisco Jabber 10- Meraki Access Points

• Design, configure, and implement multi area Cisco networks for remote sites.• Research & develop solutions for improved network performance and upgrades• Coordinated networking hardware and cabling with outside vendors.• Upgrading outdated network infrastructure to current WAN//LAN and security standards.Technologies include:- Cisco Routers: 1911, 1921, 2811, 2911, 2921- Cisco Switches: 2900, 3500, 3700, 4500- Check Point Firewalls- Aruba Wireless AP's- Microsoft Visio

• Responded to all client requests for technical support by phone, email and ticketing system• Conducted PC diagnostics to explore and resolve issues and give specialized help and support.• Design, propose, and install of IT projects.• Configured and install routers, switches and wireless controllers.• Maintained customer servers, computers, printers, cables and other equipment.Technologies Include:- Cisco Routers: 2600, 2921- Cisco Switches: 2950, 2960, 3550, 3750, SG300- Cisco 4402 Wireless Controller- Cisco 1140 Access Points- Cisco ASA 5505 Firewalls- Fortinet Firewalls- D-Link SMB Switches- Mac OS X- Microsoft Server 2008, 2011 Small Business, 2012- Microsoft Windows XP, Vista, 7, 8- Microsoft Office 2007, 2010, 2013

• Testing computers, laptops, and server for parts and putting into stock. • Tearing down systems for good parts and recycling failed parts.• Performed diagnostic tests and repaired malfunctioning hardware.• Rebuilding of Dell PCs including imaging and replacement of parts per customer request.• Testing computers and swapping out failed parts for good known parts.• Performed desktop and laptop repairs for Dell, HP and Apple systems.Technologies include:- Dell Desktop Computers- Dell Laptop Computers- Mac OS X- Microsoft Windows Server 2008- Microsoft Windows XP, Vista, 7- Microsoft Office 2003, 2007, 2010- Norton Ghost

• Providing customer support with prompt knowledge and professionalism.• Troubleshooting various Windows XP/Vista issues with software via telephone and E-mail.• Beta tested software updates during downtime and provided feedback to the developers.

Testing software on multiple operating systems (i.e. Mac OSX, Windows XP, and Windows Vista), assembling products for customers, as well as practicing high quality work in a moderate paced environment.

Worked with Furnace Operator to ensure quality of steel tubing going through the furnace.Keeping track of daily output of good tubing.Consistently working to improve workflow and productivity.

Setup & running of punch presses. Basic quality control during production run of punch press.