Gregory Knight Email and Phone Number
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Experienced in leading innovation, disruption, and earnings growth in the energy and home services sectors, I am currently a Senior Advisor at Boston Consulting Group, where I provide thought leadership and client support around digital transformation strategy and business performance optimization. I leverage my skills in P&L management, customer experience, marketing, field operations, human-centered design, business and product development, and technology integration to deliver high-impact solutions that enhance business performance and customer satisfaction.Previously, I served as Executive Vice President and Division President at CenterPoint Energy, a $9 billion company with 6 million customers, where I led enterprise business services in business strategy, energy efficiency customer experience, strategic accounts, supply chain, information technology, facilities, real estate, and marketing/brand. I additionally had responsibility for leading two commercial competitive services business division P&Ls with combined $500 million annual revenue. In this role, I served as President and Chief Executive for Energy Systems Group, LLC, a leading energy services business, and as Chief Executive for Home Services Plus, LLC, a major appliance warranty, repair, and replace service business. Under my leadership, I led the business to strategic transformation, earnings growth, operational excellence, and market differentiation. I currently serve as an independent director and audit committee member at Pentair, a global S&P 500 water sustainability company.I am graduate of University of Colorado at Boulder. I have also received certificates in executive management and board governance from Harvard Business School, UCLA Anderson Graduate School of Management and Rice University Jesse H Jones Graduate Business School.
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President And CeoNational Sports Association Of Wellness & Mental FitnessUnited States -
Sr. Advisor Digital Transformation And Business Performance OptimizationBoston Consulting Group (Bcg) Apr 2023 - PresentBoston, Massachusetts, UsProvide thought leadership and client support around digital transformation strategy and business performance optimization in customer experience, marketing and field operations. The path to high ROI/ROO digital transformation initiatives is complex from a culture, business management and technology implantation perspective. The enhanced digital paradigm is grounded is business performance optimization enabled by strong corporate sponsorship, interdisciplinary teams, business sponsor, product design, technical delivery/security and data driven teams. -
Member Board Of DirectorsPentair Jan 2021 - PresentLondon, GbIndependent Director and Audit Committee Member -
Executive Vice President And Division President, Centerpoint EnergyCenterpoint Energy Aug 2020 - Jan 2023Houston, Texas, UsServed in Executive Committee leadership role within 9b annual revenue and 6m customers parent company leading two commercial competitive services business divisions with combined $500m annual revenue while also leading enterprise business services unit.Energy Systems Group, LLC DivisionServed as President and Chief Executive for leading energy services business delivering $300m annually in competitive business revenue from engineering, procurement, construction, energy efficiency, micro grids, ops services and sustainable energy solutions.Home Services Plus, LLC DivisionChief Executive for independent major appliance warranty, repair, and replace service business serving 650K customers delivering $200m annually in competitive business revenue. CenterPoint Energy Corporate Enterprise Business Services DivisionLed corporate wide business development, strategic accounts, sales, brand & marketing, customer care, economic development, information technology, technology operations, cyber security, supply chain, and facilities supporting 9bn annual revenue organization. -
Chief Customer OfficerNational Grid Sep 2019 - Aug 2020London, London, GbResponsible for Customer Strategy and Operations for National Grid US Massachusetts, Rhodes Island and New York service territories. Lead transportation strategy to enhance service customers while also developing and deploying sustainability solutions to enable a clean energy future. Responsible for engaging regulators and broad stakeholder communities to garner support for customer programs. Develop CIS transformation strategy to enable digital transformation and operating efficiencies via technology optimization. -
Senior Vice President Of Sales, Marketing And Customer Service & Chief Customer OfficerCenterpoint Energy Sep 2014 - Aug 2019Houston, Texas, UsLead Sales, Marketing and Customer Service Operations and strategy in support of CenterPoint Energy's 9B annual revenue Gas and Electric regulated and retail unregulated business operations across six states. Responsible for Minnesota's largest independent retail appliance sales as service business P&L including strategies around direct sales, marketing, service and retention. Responsible for developing CenterPoint growth strategies, business analytics, process improvement and also culture change. Experienced driving sales goal attainment, marketing effectiveness and customer service operations excellence across nearly 6 million customer base and varied segments. Drive best in class omni-channel business strategy resulting in CenterPoint being nationally recognized as an industry leader in customer satisfaction, brand trust, technology and customer innovation.#1 ACSI (American Customer Satisfaction Index) 2022Several top industry designations in Satisfaction, Brand Trust, Product and Service and Culture Transformation recognition -
Division Vice President, Customer ServiceCenterpoint Energy Aug 2009 - Aug 2014Houston, Texas, UsLead CenterPoint Energy's Customer Service and Sales strategic operations for 5.2 million regulated and non regulated customers including cross- up sell products and services. Lead Credit and Collection for regulated services for B/B and B/C customer segments . Provide strategic planning support around technology improvements (telephony, CRM, CIS, IVR and various digital channels) that increase business efficiency and customer satisfaction. Achieved top national industry customer satisfaction rankings and also nationally recognized for best in class digital self service solutions. -
Director, National Accounts And Managed Services Customer Care Billing And Order ManagementRicoh Americas Corporation Nov 2005 - Aug 2009Exton, Pa, UsResponsible for implementing a new top tier client segmented strategy to drive improvement of aftermarket support of IKON’s most valued customers (Fortune 500, Private 50 and Global 100). Responsible for transforming the customer care support model and processes to optimize billing, order and customer onboarding engagement. -
Director, Six Sigma Process ImprovementRicoh Americas Corporation Dec 2004 - Nov 2005Exton, Pa, UsProvide process improvement and business transformation leadership in the areas of; Customer Operations and CRM Data quality. Provide guidance and counsel to Six Sigma Black Belts in the areas of process improvement methods around cycle time, quality, cost, and data quality. -
Director, Customer Interaction CenterRicoh Americas Corporation May 2004 - Dec 2004Exton, Pa, UsLead business teams in the areas of customer service, Field Technician dispatch, back office operations, contract administration, reporting, CRM and technology implementations. Exceeded business objectives while maintaining high employee morale and results accountability. -
Business Leader/Multi Site Manager, Call Center OperationsReliant Energy Oct 2001 - Mar 2004Houston, Texas, UsProvided dynamic strategic and tactical leadership across two business and consumer customer care centers in the areas of training, process improvement, work force management, and staff development. Established multi site standard business policies and practices that enhanced quality and customer satisfaction. Developed innovative employee incentives that enhanced morale, efficiency and performance. Implemented first call resolution program to reduce customer touchpoints and improve satisfaction.
Gregory Knight Skills
Gregory Knight Education Details
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University Of Colorado BoulderAmercan Studies - Minor: Economics -
Harvard Business SchoolCorporate Director Education Program -
Rice BusinessExecutive Management And Communication -
Rice BusinessAccounting And Finance For Non Financial Managers -
Ucla Anderson School Of ManagementCorporate Board
Frequently Asked Questions about Gregory Knight
What company does Gregory Knight work for?
Gregory Knight works for National Sports Association Of Wellness & Mental Fitness
What is Gregory Knight's role at the current company?
Gregory Knight's current role is President and CEO.
What is Gregory Knight's email address?
Gregory Knight's email address is gr****@****air.com
What is Gregory Knight's direct phone number?
Gregory Knight's direct phone number is +128145*****
What schools did Gregory Knight attend?
Gregory Knight attended University Of Colorado Boulder, Harvard Business School, Rice Business, Rice Business, Ucla Anderson School Of Management.
What are some of Gregory Knight's interests?
Gregory Knight has interest in Social Services, Education.
What skills is Gregory Knight known for?
Gregory Knight has skills like Process Improvement, Leadership, Management, Strategic Planning, Business Process Improvement, Strategy, Change Management, Program Management, Call Centers, Outsourcing, Operations Management, Crm.
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