Gregory Knight Email & Phone Number

United States

Boston, Massachusetts, Us

Provide thought leadership and client support around digital transformation strategy and business performance optimization in customer experience, marketing and field operations. The path to high ROI/ROO digital transformation initiatives is complex from a culture, business management and technology implantation perspective. The enhanced digital paradigm is grounded is business performance optimization enabled by strong corporate sponsorship, interdisciplinary teams, business sponsor, product design, technical delivery/security and data driven teams.

London, Gb

Independent Director and Audit Committee Member

Houston, Texas, Us

Served in Executive Committee leadership role within 9b annual revenue and 6m customers parent company leading two commercial competitive services business divisions with combined $500m annual revenue while also leading enterprise business services unit.Energy Systems Group, LLC DivisionServed as President and Chief Executive for leading energy services business delivering $300m annually in competitive business revenue from engineering, procurement, construction, energy efficiency, micro grids, ops services and sustainable energy solutions.Home Services Plus, LLC DivisionChief Executive for independent major appliance warranty, repair, and replace service business serving 650K customers delivering $200m annually in competitive business revenue. CenterPoint Energy Corporate Enterprise Business Services DivisionLed corporate wide business development, strategic accounts, sales, brand & marketing, customer care, economic development, information technology, technology operations, cyber security, supply chain, and facilities supporting 9bn annual revenue organization.

London, London, Gb

Responsible for Customer Strategy and Operations for National Grid US Massachusetts, Rhodes Island and New York service territories. Lead transportation strategy to enhance service customers while also developing and deploying sustainability solutions to enable a clean energy future. Responsible for engaging regulators and broad stakeholder communities to garner support for customer programs. Develop CIS transformation strategy to enable digital transformation and operating efficiencies via technology optimization.

Houston, Texas, Us

Lead Sales, Marketing and Customer Service Operations and strategy in support of CenterPoint Energy's 9B annual revenue Gas and Electric regulated and retail unregulated business operations across six states. Responsible for Minnesota's largest independent retail appliance sales as service business P&L including strategies around direct sales, marketing, service and retention. Responsible for developing CenterPoint growth strategies, business analytics, process improvement and also culture change. Experienced driving sales goal attainment, marketing effectiveness and customer service operations excellence across nearly 6 million customer base and varied segments. Drive best in class omni-channel business strategy resulting in CenterPoint being nationally recognized as an industry leader in customer satisfaction, brand trust, technology and customer innovation.#1 ACSI (American Customer Satisfaction Index) 2022Several top industry designations in Satisfaction, Brand Trust, Product and Service and Culture Transformation recognition

Houston, Texas, Us

Lead CenterPoint Energy's Customer Service and Sales strategic operations for 5.2 million regulated and non regulated customers including cross- up sell products and services. Lead Credit and Collection for regulated services for B/B and B/C customer segments . Provide strategic planning support around technology improvements (telephony, CRM, CIS, IVR and various digital channels) that increase business efficiency and customer satisfaction. Achieved top national industry customer satisfaction rankings and also nationally recognized for best in class digital self service solutions.

Exton, Pa, Us

Responsible for implementing a new top tier client segmented strategy to drive improvement of aftermarket support of IKON’s most valued customers (Fortune 500, Private 50 and Global 100). Responsible for transforming the customer care support model and processes to optimize billing, order and customer onboarding engagement.

Exton, Pa, Us

Provide process improvement and business transformation leadership in the areas of; Customer Operations and CRM Data quality. Provide guidance and counsel to Six Sigma Black Belts in the areas of process improvement methods around cycle time, quality, cost, and data quality.

Exton, Pa, Us

Lead business teams in the areas of customer service, Field Technician dispatch, back office operations, contract administration, reporting, CRM and technology implementations. Exceeded business objectives while maintaining high employee morale and results accountability.

Houston, Texas, Us

Provided dynamic strategic and tactical leadership across two business and consumer customer care centers in the areas of training, process improvement, work force management, and staff development. Established multi site standard business policies and practices that enhanced quality and customer satisfaction. Developed innovative employee incentives that enhanced morale, efficiency and performance. Implemented first call resolution program to reduce customer touchpoints and improve satisfaction.

Ba, Amercan Studies - Minor: Economics

Certificate, Corporate Director Education Program

Certificate, Executive Management And Communication

Certificate, Accounting And Finance For Non Financial Managers

Certificate: Corporate Governance Program, Corporate Board