As a service-oriented and performance-driven professional, I leverage 15+ years of experience and a series of consistent promotions in the United States Department of Veterans Affairs and Wounded Warrior Project. I achieved upward mobility to include the management of 30 personnel daily and up to 60 employees on a virtual basis. I am highly proficient in analyzing business operations and organizational structure to identify areas in need of corrective actions and process improvements to ensure workforce optimization. Also, I am skilled in the design, development, and deployment of high-profile and/or large-scale programs. I exercise expert consultative methodologies with management officials on policies and their prospective impacts on civilian personnel and labor management relations. I am dedicated to ensuring efficient and seamless civilian personnel administrative processes, and I enforce compliance to management policies and procedures. I’m highly capable of creating, conducting, and assessing surveys and summary reports for managerial review. Also, I’m experienced in program/project analysis, employee relations, talent management, performance evaluations, and succession coaching and planning.Throughout my career, I drive quality improvements, change management, and effective processes to boost departmental productivity and to eliminate inefficiencies. I take pride in overseeing work performed by subordinates to ensure conformance to internal and external requirements. Also, I design, develop, and deliver training curriculum to personnel on various systems and management regulations. Lastly, I present a competitive edge, value-added contributions, an exemplary work ethic and passion for serving United States veterans.