Gregory Lamar Email & Phone Number

US Veteran and certified in ITIL v3 Foundation; extensively involved in support areas of Incident, Problem, Change and Release Management. Highly competent and accomplished IT professional adept at directing delivery of IT services within large-scale enterprise environments; motivational and performance-driven leader, skilled at building peak-performing teams, maintaining business-critical applications and systems, and implementing best practices in customer service and technical support. Flexible and adaptive; proven to excel under pressure while consistently meeting service level agreements (SLA). Articulate communicator with interpersonal, problem solving, and negotiation skills critical to forming and maintaining strong customer relationships. Comply with HIPAA, SOX, PCI, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate policies. I have also done projects with IBM, Capital One, State Farm, and Baylor Healthcare Systems.Highlights of expertise:• Incident Management• Help Desk Management• Project Management• Performance Monitoring • Change Management• Desktop Refresh • Problem Management• Disaster Recovery • Coaching & Training • Served as the project lead over 6 + years for various implementation initiatives, including budget management and project planning, SDLC process and other essential functions• ITIL Service Support areas of Incident, Problem, Change and Release Management.• Effectively manage and lead operational support teams to achieve company SLA’s uptime of 99.9% and client expectations