Played an integral role in the creation of a new centralized Student Services Division.Created and presented training materials on academic resources, policies, and student engagement. Organized training with College Deans, Program Directors and subject matter experts at each campus location and compiled training materials in an online repository for future reference. Created, fostered, and maintained positive relationships with internal stakeholders to increase student engagement, retention, and program completion. Served on numerous committees to enhance the student experience across all campus locations. Partnered with leadership at each campus location and delegated accordingly to ensure the needs of each campus are met ahead of specified deadlines.

Selected as the first Academic Counselor to lead a new Student Services Division with a student base of 1000 students across 4 colleges at 17 campus locations throughout Arizona, California, Idaho, Nevada, New Mexico and Utah.Partner with faculty and Program Directors to identify at-risk students and develop individual plans to increase student success. Train and mentor 3 new Student Services Advisors for the new Student Services Division. Organize and lead campus events including New Student Orientations, Commencement and Pinning Ceremonies. Recognized by Campus and Organizational Leadership for teamwork, collaboration and dedication to student success.

Serve as main point of contact for Adult ACE Program at Rio Salado Southern. Recruit potential students based on minimum qualifications both in person and virtually. Maintain multiple cohorts as they move through the 2 year program from recruitment through the Completion Ceremony.Proactive and timely contact regarding progression and potential obstacles to allow for satisfactory program progression. Selected to develop new curriculum for Computer Workshop to enhance student performance in educational setting.

Coach a group of 500 students in all aspects of academic progression towards goal of degree completionEvaluate previously completed academic/professional coursework for accurate applicationMonitor progression in each course to ensure program and prerequisites requirements are metProactive and timely contact regarding progression and potential obstacles to allow for satisfactory academic progressionSelected as one of five Academic Counselors to test enhanced Academic Scheduling Systems

Coach a group of 350 students in all aspects of academic progression towards goal of degree completionEnsure each student out of this group satisfies specific individual state requirements for programMonitor individual course progression to ensure prerequisites and program requirements are satisfiedProactive contact and follow up regarding program and documentation requirements to ensure students are aware to allow for satisfactory academic progression

Support a group of 250 local campus students in all aspects of academic progression towards goal of degree completionCollaborate with students and local campus leadership to ensure courses were made available, when possible at each local campus locationAnalyze credits completed and credits remaining to create a schedule that would meet students individual needsRecognized for teamwork and inter-campus communication

Support a group of 300 new students during first 12 credit hours in degree programEvaluate previously completed academic/professional coursework for proper applicationCollaborate with new students to uncover motivation, goals and potential obstacles for program completionWork cooperatively with Enrollment and Finance Departments to ensure students had a full understanding of program requirements and responsibilities that led to a retention rate of 80%Recognized for teamwork, inter-departmental collaboration and communication

Support a rotating group of up to 1000 local campus students in all aspects of academic progression towards goal of degree completionPromoted to Team Lead within 6 months of attaining positionSelected as only Academic Counselor to work on initial phase out of 15 local campus locations across the USRecognized for leadership, communication and inter-campus communication

Support a group of 300 students as each transitions from an Associate degree to a Bachelor degreeEnsure degree requirements are satisfied prior to allowing student to progressCollaborate with multiple departments to allow for seamless transition from one degree program to anotherAchieved a student retention rate above 80%Recognized for communication and inter-departmental collaboration

Support a group of 250 specially selected students for a program that would alleviate financial responsibilityMonitor student compliance to guidelines set forth in Memorandum of UnderstandingSelected as one of four Academic Counselors for this initiativeEvaluate student progression to ensure completion of MOU requirements within the set time frame of 90 daysRecognized for performance and achievement of 85% MOU success rate

Counsel a group of 300 students as each transitions for an Associate degree to a Bachelor degreeSelected as one of fifteen Academic Counselors to start this DivisionEnsure degree requirements are satisfied prior to allowing a student to progressCollaborate with Enrollment and Finance Departments to ensure a seamless transition from one degree program to another

Counsel a group of 800 students in online programs at the Associate, Bachelor and Masters levelEvaluate previously completed academic/professional coursework for proper applicationMonitor student progression and offer assistance as needed to support degree completionAchieved a retention rate of 85% over a one year period