Gregory M. Email & Phone Number

Amherst, Ohio

Bedford, OH

• Blueprint complete repair according to Toyota, Mercedes, and Audi OEM procedure.
• Utilizing proficient and extensive experience with Mitchell, CCC, and Audatex estimating systems allowed for technical repair explanation and greater revenue development
• Educating the customer on their rights; assisting with their insurance claim to ensure for a low stress repair experience.

Independence, Ohio

• Development and implementation of corporate and fleet account process to collect: loss of use, diminished value, and rental use
• Producing Automotive and Heavy Truck collision repair estimates written in CCC1 and Mitchell Truck Est for fleet and corporate repair business partners
• Establishing and cultivate new and existing business relationships through world class customer relations
• Obtaining all legal signatures, authorizations and power of attorney for all repair transactions
• Responsible for closing service orders and the securing payment on all insurance, corporate, fleet, and small business repairs.

North Royalton, Ohio

• Coordinated and followed project through complete repair process
• Identified and obtained proper OEM repair procedures for each repair
• Researched parts and materials; negotiated costing for optimum profitability leading to top profit Production Estimator
• Review all final bills and supplemental billing for accurate billing on work performed lowering audit risk while increasing profitability

Downers Grove, IL

• Blueprint complete repair procedure for multiple direct repair partner’s (DRP) and non-DRP clients.
• Utilizing proficient and extensive experience with Mitchell, CCC, and Audatex estimating systems allowed for technical repair explanation and greater revenue development
• Educating the customer on their rights; assisting with their insurance claim to ensure for a low stress repair experience.
• Negotiate parts discount, delivery schedule, and relationship with local and national vendors

Westmont, Illinois

• Successfully met and exceeded key performance indicators as outlined in the AOP (Annual Operating Plan) for the Westmont location
• Consistent development of top associates within the Chicagoland area ensuring optimal team performance
• Achieved success through Checks and Balance Management which promoted continuous and improved: training, development, and engagement
• Consumer satisfaction is delivered in all areas of sales and service contributed to overall employee satisfaction
• Lead monthly and required quarterly inventory control procedures and Bi-annual Audits in compliance with Goodyear policies.
• Conduct required EHS meetings and training, maintain equipment, and all facilities in compliance with OSHA and Goodyear policies.

Greater Chicago Area

• Optimization of sales and profits through clear and consistent communication with client
• Lead, coach, and direct store associates to ensure optimal location performance
• Ensure customer satisfaction is delivered in all areas of sales and service
• Sales Training, Profit and Loss analysis, New Business Development responsibilities

Greater Philadelphia Area

• Creating annual profit and sales budgets for location and individual employees
• Inventory Management
• Earned perfect audit of operations 2007-2009
• Lowered expenses and raised profitability by 16% in three months through efficiently improving operational procedures including customer satisfaction.
• Roll out local and national promotional events while reinforcing customer satisfaction for the greater Philadelphia Region.

Greater Chicago Area: Greater Philadelphia Area

• Reviewed and analyzed local market trends for inventory and overhead control
• Adjusted inventory to market needs increasing inventory turns allowing for more purchasing power and greater customer service opportunity.
• Cultivated and nourished long-term professional relationships with retail and wholesale clients assisting in driving individual and team success.
• Received “Outstanding Customer Relations” award from Goodyear/Just Tires District and Regional Manager Rick Roll.
• Grossed over half a million in total sales (2006) making out location one of the most profitable locations in the nation.

Hanover Park

• Responsible for pursuing new accounts, selling company products to increase volume and making daily sales calls.
• Negotiate wholesale pricing structure in compliance with AutoZone policies Assist in quarterly SHE Audit and Inventory counts

Bs Organizational Leadership, Business Administration And Management, General

Aas, Management/Marketing