Gregory Madison Email & Phone Number

Greater Nashville Area, TN

• Lead a team of 35 Call Center Interviewers that conduct U.S. wide patient experience surveys.
• Assign daily targets and generate daily team progress reports on call reach and patient feedback.
• Work with other team leaders in determining target demographics for cold call surveys.
• Collaborate with the Quality Assurance teams to ensure customer service, valid results and fulfillment of call goals.
• Collaborate with the Sales teams on customer feedback results.
• Maintain utilization range between 98% - 100%.*

Vienna, Virginia

• Responsibilities included the end-to-end processing and management of the Credit Union’s vehicle title contracts for an eight state region*, specifically;
• Managed, received, evaluated and processed all incoming titles, bill of sales, manufacturer statements of origin and military registrations.
• Evangelized the Credit Union’s services regarding car purchases, leases and financing options.
• Leveraged cross-organizational collaboration to expedite the title process.
• Identified and updated titles through the Credit Union’s SQL Server based Collateral Tracking System.
• Audited titles to ensure that the Credit Union’s lien complied with contractual agreements.