Gregory Malcolm Email & Phone Number

AVP Financial Solutions Advisor for BofA/Merrill Lynch

Pittsburgh, Pennsylvania, US

• Develop and execute strategies to acquire, expand and retain client relationships. Manage risk and maximize profitability for entire portfolios of clients.
• Leverage client insight and sales tools to proactively identify and successfully convert sales opportunities.
• Coordinate effectively with my team to deliver an exceptional client experience with a focus on consistently providing actionable insight based on deep discovery with each client.
• Execute a defined contact strategy and ensure a strong client commitment and advocacy by delivering proactive and responsive service.
• Develop and maintain my internal and external partnerships to drive new revenue, acquisition and growth.
• Maintain timely, accurate and complete sales/client relationship management administration. Ensure the execution of my teams processes, such as pre-call planning, post-call debriefs and relationship reviews.Awards and.

Pittsburgh, Pennsylvania, US

• Build the branch customer base through proactive quality sales and service conversations.
• Manage the customer experience end to end, efficiently handling service transactions, identifying sales opportunities and making referrals to my service partners as appropriate.
• Promote investment and banking products and services to existing and prospective clients, demonstrating how to help them achieve their financial goals. Identify and act upon opportunities through meaningful.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Apply proprietary product and procedural knowledge to solve customer problems appropriately and efficiently.
• Support cross-selling of banking products and services. Build and maintain relationships in the branch ecosystem, serving as primary contact for Investments.

Horsham, Pennsylvania, US

• Oversaw the execution of business unit compliance programs to prevent illegal, unethical, or improper business practices as it related to the firm and regulatory securities envirnonment.
• Updated compliance policies and procedures as needed. Ensured that compliance manuals, front office manuals, policies and procedures accurately reflected current laws, rules, other regulatory requirements and.
• Identified and helped to define the compliance program objectives. Coordinated compliance monitoring and training programs. Served as a primary resource regarding compliance of marketing materials and sales programs.
• Supported key business initiatives by identifying compliance risks and providing resolutions to manage these risks.

Horsham, Pennsylvania, US

• Responsible for the oversight and day to day management of HTK's Investment Operations.
• Work with operations management and staff to develop, refine, and improve operations processes, policies, protocols, procedures, including risk management/loss avoidance policies/practices.
• Monitor, and supervise business unit and daily processes through statistical measurements, metrics, and surveillance.
• Ensures business unit and operations are operating according to corporate protocol, and in compliance from both corporate and external regulatory perspective.
• Deliver quality customer service as defined by service level agreements.

Horsham, PA, US

• Performed a wide range of administrative and office support by performing activities to facilitate the efficient operation of the organization.
• Prepared required and requested reports by gathering and summarizing data using office equipment and software to manipulate the data, producing graphics and spreadsheets, as required.
• Contributed to the efficiency of the work area by organizing and expediting the flow of work to appropriate staff members.
• Provided support by screening and routing mail, visitors, and telephone calls. Also supported by responding to requests for information and furnishing the information in a prompt and timely manner.
• Maintained office inventory for the work area by monitoring supplies and anticipating needs; taking/placing orders and verifying receipt and coordinating maintenance of office equipment.

Bachelor’S Degree, Business Administration, Management And Operations

Education record