Directeur de Lyon / Calade Services V.I

After sales business for RENAULT TRUCKS and VOLVO TRUCKS Brands Implementation, development of an e - business solution for Spare Parts  Advise and coach french network on maintenance management process Implementation, communication, training and change management on supply chain process

In charge of advise and support retail network to increase after sales business and respect of brand processes.12 sites for 3 private investors.Advdisor for production processes and quality management (security, health) following and comments about KPI's, PDCA, and dashboards.Appointments with customers (for technical, quality problems or to support dealers in their turnover growing)Transversal management.Representing the brand, and establishing an emulation to commit retailers success (and ensuring relationship and partnership with customers)Transversal activities (since 2015/09)• New business tools implementation. Member of the implementation team through French network• Coaching people to increase sales using more efficient processes.

Steering committee member.30 employees site.During this time, I acquired a new production management experience.Real good experience, with a changing management to unite teams in a new projectThe goal was changing the vision of a site and improve benefits.To get there, I created a bodywork team, and trailer repair team, new markets.Management of 2 salesmen to find new customers Quality certification of the site in only 10 months (process of the brand)New organsiation of the workshop and of the spare parts storage (5S) to be efficient, and improving productivity.Results :50 % increasing of spare parts turnover30 % improving of sold hoursFor the first time for this site : positive results after one year of management.Next to this function, I kept a transversal management for all of the sales team and after sales marketing leader on Paris.

Steering committee member.Recruitment to expand the team.Management, monitoring , accompanying a team of 7 Parts and Services salesmen on 8 sites around Paris.Creation of the service "Sales and PR MO" (sales area of each salesman, sales plans , CRM Tools)This new organization was successfull : business of each salesman increased between 10 and 30% according to potential area.In the same time, I was key account manager for national and regionnal customers in spare parts activity. An average of 20 % increasing in turnover per year on those accounts.Also, after sales marketing manager. Monitoring and planning commercial actions like sales boosts, customers days (to showcase products and services)

Salesman for spare parts and workshop servicesField experience.Development of business flying through the exploration and progression of known customers.Market mix : off-road activities, mailing transport, haulage, garbages trucking, airport activities (on Paris - Charles De Gaulle) ,truck and LCV rental companies.I also brought, during this time, ​​the change by giving workshop business (sale of hours)Improving turnover by 2 the first year. Then, average of + 15 % per year.

Learning spare parts sales and services business.Firsts négociations.Exploration to increase turnoverProduct offering extended to all brands of heavy, light commercial vehicles and trailers in OEM parts + Tools and Equipment for workshops, and lubricants.I also had to sell maintenance contracts, and repair activities.I got new customers during this time, thanks to I improved 30 % turnover for both activities spare parts and repair.