Gregory Mathews Email & Phone Number

Newark, Delaware

Newark, De

- Oversee two interns and the daily operation of the ticket office - Compile data to conduct aggressive telephone sales campaigns to secure renewal accounts and increase the number of games attended by each customer in relation to the previous season - Prepare ticket reports in conjunction with nightly financial reconciliation - Sell and service season ticket packages and coordinate a tracking program to measure in-stadium attendance - Provide exceptional customer service to resolve complaints and requests in a timely manner; ensuring satisfaction is maintained at all times

Make 50 cold calls per week for my "Community Night"Sold 332 tickets, a total of $2,182 for that nightDevelop "Target Nights," in order to sell tickets to a certain demographic or organizationDesign flyers using Photoshop for "Target Nights" and group information sheetsProcess group ticket ordersBook pre-game activities such as National Anthem, Color Guard, and Team IntroductionsOrganize any coupons, group leader gifts, and birthday packages for that night's gameAssist with the setup and execution of pre-game activitiesGreet groups during games, ensure they are happy, and handle any complaintsGather emails from group orders for email databaseUpdate customer database after each homestandProvide excellent customer service to all fans

Oversaw the day-to-day ticket office operationSold and serviced full and partial season ticket packagesHandled and printed phone and walk-up ticket ordersHandled customer problems in relations to ticketsDaily cash reconciliationOrganized and sent bulk mailersAggressive phone ticket sales campaignPrepared daily ticket reportsProvided excellent customer service to all fansCoordinated season ticket holder tracking program

I worked in the Records Department part-time during the summer of 2006 and then from June through December of 2007. My responsibilities included inputting and filing summonses, subpoenas, and any reports into the NJ Transit database. After entering them into the database I would then organize and mail the necessary paperwork to the respective judicial courts. I also assisted with the towed vehicle releases and any other duties that were assigned.

College internship. Worked with Guest Services for the Giants, Jets, Devils and concerts. Assisted the Operations Department in the set-up of the Rolling Stones concert at Giants Stadium. Organized and ran the NJSEA's participation in the New York Red Bull overnight soccer tournament that benefited the American Cancer Society. Effectively marketed, organized and ran a successful employee and family event, which received unsolicited, positive feedback from the NJSEA CEO and employees.

Certificate, Business Analyst, Professional And Continuing Studies

September 2011 - December 2011 - Covered various elicitation and diagramming techniques to ensure accurate requirements are gathered.

Bachelors Of Science, Sport Management, Business

Activities and Societies: Springfield College Baseball, Four years.Business Minor