Gregory Mathieson Email & Phone Number

San Jose, Ca, Us

Fremont, California

Fremont, California

California

● Written responses to Better Business Bureau, Attorney General and Customer Emails.● Handling Escalated Customer Service Calls● Communicating with Various Departments regarding Policy and Changes● Identifying, Tracking and Monitoring Potential Bugs and Problems Impacting Service● Coaching Fellow Representatives on Opportunities for Improvement and Excellence● Identifying and Troubleshooting Website and Content Issues with Service● Using Judgment to Issue Adjustments and Credits for Customers● Creative Problem Solving to Help the Company and Satisfy the Customer● Resource for Support to Team of 100+ Representatives● Promoted from CSR1 to CSR2 within 6 months● Promoted from CSR2 to Current Position in 1 year● Consistently within the Top 5 Performing Agents while CSR1 and CSR2

San Francisco Bay Area

● Prepared and Audited Documents for International Customs● Logistical Support for Receiving Shipments from OverseasCall Center - Lead Marketing Recruiter● Maintained and Updated Extensive Database of Candidates for marketing Groups● Led a Team of 10+ for Placement and Evaluation of Candidates into Test CellsData Entry Lead at a Lock Box Facility● Led Team of 20+ People While Entering Sensitive Data and Proprietary Information

San Jose, Ca

Supervised a staff a diverse employees.Handled all payroll issues.In charge of inventory stocking & merchandise display.

Menlo Park

● Personal Banker for 650+ Accounts● Processed and Obtained Approvals of all Loan Products for Applicants● Vault Custodian and Back Up for Tellers● Created, Opened and Maintained a Book of Business and New Accounts for Members● Promptly Answer and Support of the General Email, Voicemail and Phone Systems

Hayward, Ca

 Was named employee of the month through AppleOne for October 2007. Responsible of all incoming and departing vehicles. Provided Excellent Customer Service and Reimbursement for all clients. Functioned as an Account Payable and Accounts Receivable Clerk. Maintaining accurate and up to date invoices.

Union City, Ca

Overseeing the work and payment of twenty employees.Served as Barista giving excellent service to clients.