Overall project lead for IT transformation and compliance programsPoint of contact for building agencies to escalate issues with help desk and other IT divisionsLead any compliance and remediation exercises such as mandated rollouts of any new security stacks.Work with local HR on training access and completion issues where applicableAssist HR and the agency with returning assets to OmnicomProvide high level support for any help desk escalationsAct as the point person on all Agency spend requestsWork with the agency finance team on generating any POs that maybe required for hardware/software procurementAs the IT lead, I have access to and responsibility for entering help desk tickets that users cannot; this can include hardware replacement tickets, SCCM/JAMF changes, Netskope and security filter unblock requests, etcIdentity and access management via Active Directory. This can include application and access assignment as well account onboarding and off-boarding

• Provided onsite and remote support for over 250 local and remote users in New York and California offices. Technology environment consisted of 90% MAC and 10% PC hardware/software. Responsible for troubleshooting and resolving hardware, software (including Adobe Creative Cloud Suite), and network related issues. • Served as the organization’s subject matter expert for PC related issues and new technology introduction opportunities. • Drafted and Published documentation pertaining to relevant day to day IT support needs (i.e. how to add corporate email to personal devises, scanning to email from MFC’s.)• Provisioned user roles, rights and access in Windows Active Directory, Microsoft Exchange.• Imaged and installed both MAC and PC Desktops/Laptops using both Casper imaging and SCCM.• Configured and deployed Peripherals and Mobile Devices Including iPhone, iPad, Android and Microsoft Surface.

Responsible for Active Directory, Microsoft Exchange 365, IBM iSeries account creation and Administration, File Share access Administration and Juniper VPN access Administration.Create Objects, Email Accounts in Exchange Server such as a user's mailboxes, Calendars, Dynamic /Manual Distribution and Security groups, Resources Mailboxs and Equipment Mailboxes.Monitor and Track access rights and privileges to ensure the security of enterprise Network resources.Management of all access to Network resources, accounts, servers, computers, File Shares, Storage and quota administration, group policy.Create and edit SharePoint Calendars and grant access to Sites.

• Provided onsite and remote support for over 300 desktop/laptop users working on both PC and MAC equipment. Responsible for troubleshooting and resolving hardware, software, and network related issues reported to the KACE 1000 management queue.Supported and maintained corporate Windows desktop environment and related software/applications both onsite and via remote support tools.• Providing support for network infrastructure hardware, software, and services, including development source control software, mobile devices (iPhone, Blackberry support), laptops, phones, Apple products (iMac, iPad, MAC mini), and remote access (VPN) issues.• Implemented an imaging solution via KACE 2000 for the company providing a cost savings of $20,000, cutting the time it takes to roll out new computers from one in an hour to several in 30 minutes. • Personally responsible for the account creation of newly hires staff, including their Active Directory, Microsoft Exchange, and Cisco VOIP Phone profiles.

• Provided onsite and remote support for over 300 desktop/laptop users working in a Windows environment thoughout the NYC area. Responsible for troubleshooting and resolving ACCESS CONTROL, CCTV, HARDWARE and network related issues.Supported and maintained corporate Windows desktop environment and related software/applications both onsite and via remote support tools.• Providing support for network infrastructure hardware, software, and services, including development source control software, mobile devices (iPhone, Blackberry support), laptops, phones, and remote access (VPN) issues.

-providing end-user support in help desk role, including: hardware and software repair, installation and maintenance, and profile and account management using active directory, antivirus software, updating, and database management. -scheduled installation of new backup generator for building.-Troubleshot issues promptly and accurately, with little to no supervision.

Instrumental in providing end-user support in help desk role, which included: hardware and software repair, installation and maintenance, and profile and account management using active directory, all in military wartime environment.PC classified/unclassified Local Area Network, TCP/IP, ISO/OSI, Ethernet, Token Ring, VPN, PKI installation, setup, and troubleshooting, to include: peripheral devices, data entry, and file updatingMicrosoft software including: WINDOWS Server 2008 R2, ACTIVE DIRECTORY, GPO, WINDOWS NT, VISTA, Windows 7, XP, WORD, EXCEL, ACCESS, OUTLOOK, and HTML script editing