Gregory Mccoy Email & Phone Number

Decatur, Ga, Us

Irving, Texas, Us

Manage team of 11 Project Managers responsible for initiating, planning, and executing all efforts related to the successful implementation of software delivery projects. Responsible for overseeing the forecasting and delivery of all project revenue. Serve as coach/mentor to improve best practices and drive customer satisfaction.- Responsible for portfolio of 100+ projects bringing in Professional Services revenue of over $5.5 million in 2024.- Develop SOWs, including planning, pricing and the creation of schedules in conjunction with customer.- Provide bi-monthly reporting to executive leadership on revenue forecasting and project statuses in Smartsheet.- Work closely with PS Engineering manager regarding project resource assignments and problem resolution.

Atlanta, Ga, Us

Managed team of approximately 15 Implementation, Operations, QA, and Integration Engineers as well as a new Implementation Manager level responsible for the implementation and maintenance of the Cardlytics program. Created a new team called FI Operations, which was tasked with operational and technical monitoring of the programs from an implementation point of view (environment consistencies, differences between FI configurations, etc.) This new team also served as backup resources for the implementation engineers. - Provided oversight and assisted with very large implementation projects for JP Morgan Chase as well as Wells Fargo. - Established new Manager position for the Implementation Engineers to better provide hands-on assistance when needed. - Reviewed and updated best practices for Implementation given the increase in size of potential partners. - Worked with Product Managers to prioritize defect and enhancement work for future software versions. - Regularly communicated with HR, Product, and Executive teams on upcoming implementation and upgrade schedules to confirm resource availability.

Atlanta, Ga, Us

Continued managing Implementation resources while also adding the Production Support team as Implementation engineers and Production Support worked closely on issues reported by internal teams as well as financial institutions. - Worked to establish better procedures for Production Support related to Jira ticket creation and assistance requests to Implementation. - Changed processes for both teams to include Production Support resources earlier in Implementation project timelines to facilitate easier handoffs at end of projects. - Interfaced regularly with Development and Product Management teams to prioritize future development work based on partner needs.

Atlanta, Ga, Us

Promoted to Director level while primarily maintaining the same responsibilities as the Manager role.

Atlanta, Ga, Us

Managed team of 8-10 Implementation Engineers responsible for the delivery of the Cardlytics solution for our financial partners. Provided oversight and support where needed depending on project needs. Worked closely with Account Management, Product Support, Development and Executive personnel to communicate progress and provide details of ongoing work. - Provided oversight and assisted with implmentation projects for SunTrust, Fiserv, and a pilot for Wells Fargo as well as 10+ upgrades. - Interfaced with other Engineering teams to facilitate solutions that support implementation projects. - Established goals and resource planning for team members and future projects.

Atlanta, Ga, Us

Directed implementation projects for financial institution partners implementing the Cardlytics solution to support their online and mobile banking rewards programs. Project length was typically 6-12 months on average. Worked closely with Account Management and Project Management to ensure all business and technical communication was consistent and accurate. Performed smaller work order projects as needed based on availability. - Led successful implementation projects for BB&T, Associated Bank, and VyStar Credit Union among others. - Performed over 50 client work orders for upgrades, customizations, or additional enhancements. - Trained and advised implementation hires readying them for all aspects of the implementation process. - Used T-SQL to interface directly to SQL Server databases, which made up the decision engine of the solution.

Atlanta, Ga, Us

Managed implementation projects for financial partners while working with internal technical and account teams. Also managed smaller internal IT projects when needed. - Solidified more formal processes related to implementation projects. - Created additional project documentation better defining steps in order provide better communication both internally and externally. - Worked very closely with implementation engineers to be able to execute on steps as part of plan to move into engineer role.

Denver, Co, Us

Performed conversions consisting of moving content/documents from 3rd party content management systems to the ImageRight solution as part of the implementation process.- Provided project management for the conversion process interfacing directly with the client regarding status and progress.- Performed data analysis of 3rd party SQL databases to identify content and document metadata.- Translated document metadata into a format that facilitates conversion into ImageRight using SQL and iCon internal conversion tool.- Provided status reports and completion spreadsheets showing details of conversion results.

Denver, Co, Us

Managed team of Implementation Consultants responsible for the delivery of the ImageRight Document Management and Workflow solution. Worked with practice director on various Professional Services initiatives while maintaining role as Content Conversion Consultant.- Provided recommendations for improvements as part of the Professional Services methodology initiative.- Assisted with the reduction of existing project backlog to improve revenue recognition.- Analyzed existing billable utilization of team with regard to future project resourcing and identified opportunities for improvement.- Tracked information regarding new project timelines, existing project statuses, and strategic account analysis.- Discussed and gave feedback on the rework of existing product training plans with corporate instructional designers.- Provided considerations for product improvement to ImageRight product manager regarding ImageRight 6.0.- Assisted with development of a ‘price book’ to help standardize product offerings from Professional Services.- Was awarded ‘Professional Services Star of Excellence’ for 3rd Quarter in performing a dual role of manager/consultant.

Denver, Co, Us

Managed processes related to scoping the effort of Professional Services to deliver Client requested solutions. Documented and presented those requirements in a formal Statement of Work for acceptance by Client.- Worked closely with Sales and Account Management in establishing project scope and resource allocation for ImageRight, AIM and WorkSmart implementation projects.- Provided recommendations on issues of cost estimation and services pricing based on project requirements.- Documented requirements in Statement of Work agreements for Client acceptance.- Created and assigned projects for consultant engagements in PS project management tool (Compuware Changepoint).

Denver, Co, Us

Managed team of Implementation Consultants responsible for delivery of the Agency Information Manager (AIM) solution for insurance focused client base. Took over existing implementation team resulting from the acquisition of the AIM product and the merging of its operations into the Conyers location (Carrier and MGA segment). - Managed team of 10 consultants, 7 of which were based remotely, having varying expertise in project management, data conversion and training. - Provided mentoring and oversight for over 25 new implementation projects handled by team. - Managed the upgrade process for migrating clients to new versions of AIM software. - Installed more structured implementation methodology based on established model. - Quickly established credibility with new personnel minimizing any potential disruption in solution delivery. - Delivered management statistics including consultant utilization for both billable and non-billable activities. - Performed administrative functions including periodic performance and salary reviews.

Denver, Co, Us

Managed team of Implementation Consultants responsible for delivery of the ImageRight Document Management and Workflow solution. Provided oversight on new projects using proven implementation methodology as well as project management mentoring for team members. - Managed team of 8-10 consultants responsible for project management and solution delivery. - Provided mentoring and oversight for over 30 new implementation projects handled by team. - Reviewed implementation process for constant improvements in efficiency. - Participated in improvement of ImageRight product by prioritizing defects and enhancements based on client feedback. - Delivered management statistics including consultant utilization for both billable and non-billable activities. - Performed administrative functions including periodic performance and salary reviews.

Denver, Co, Us

Responsible for management of software implementation projects involving the ImageRight Document Management and Workflow solution for insurance focused client base. Interfaced directly with client to ensure total satisfaction throughout project. Performed various client service request projects in addition to normal workload. - Managed over 50 initial and follow-on implementation projects around the country (~60% travel). - Performed over 100 client work orders for additional hardware and software services including workflow development (VBScript), import integration consulting (SQL), installation services and training. - Interfaced with Product Management and Development regarding user experience enhancements based on customer feedback. - Trained and advised new hires readying them for all aspects of the implementation process. - Co-Led the rollout of new software release (4.0) for first client to use in production with satellite sites. - Reviewed and revised requirements documents for features of new software release (4.0).

New York, New York, Us

Maintained contract relationships with all business customers for data processing services. Worked to apply and enforce all Citibank information security guidelines within the processing center. Led and managed all active open problem resolution through daily quality meetings. Monitored and reported monthly quality statistics on data center operations to management.

New York, New York, Us

Participated in the team development of internal contract management and project management software available for online use using Java.

New York, New York, Us

• Global Office Technology Standards, Reston, VA (1998)• Operations & Technology Security of Distributed Infrastructure, New York, NY (1998)• Global Systems Operations Data Center, Weehawken, NJ (1997)

Atlanta, Georgia , Us

Assisted in web site design and data analysis supporting the Office of Information Technology

Atlanta, Georgia, Us

Test Engineering / Transmission Maintenance and Reliability- alternating full time work experience and full time school each 3 month quarter

Mba, Mis

Bee, Electrical Engineering