Gregory Mcdowell Email & Phone Number

Denver

Continue to provide hands-on technical leadership and implements a unified strategy for reporting services aimed at enhancing the content and quality of reports.Works with partners, customers, and other levels of management to oversee development of performance dashboards and reports.Manage the tools of our ETL process for data transformation into reports and delivery to multiple customersCreate technical documentation and conduct training on dashboard tools.

Broomfield, Co

Provides hands-on technical leadership and implements a unified strategy for reporting services aimed at enhancing the content and quality of reports.Works with ITIL, CMDB, Network monitoring, and other teams and oversee development of performance dashboards and reports.Assists with the implementation of self serve reporting defining the reports and dashboards for end user usage. Expand reporting scope and value by implementing data extracts from additional data sources & expanding… Show more Provides hands-on technical leadership and implements a unified strategy for reporting services aimed at enhancing the content and quality of reports.Works with ITIL, CMDB, Network monitoring, and other teams and oversee development of performance dashboards and reports.Assists with the implementation of self serve reporting defining the reports and dashboards for end user usage. Expand reporting scope and value by implementing data extracts from additional data sources & expanding self serve reporting.Support Data Warehouse design and infrastructure performance.Automate Dashboard development containing client SLA's targets and monthly performance metrics.Create technical documentation and conduct training on dashboard tools. Show less

Product Support Analyst / Crystal Report Developer (2011-2013)Develop data analysis reporting services for end users up to company President using Crystal Reports 11.Provide ad hoc data analysis and reporting services efficiently and effectively using Excel, Crystal Reports 11 and Adobe PDF files.Perform numerous data imports/exports/updates using Excel vlookup functionality into Chempax C/S.Manage several software conversion projects as well as mobile application and hardware… Show more Product Support Analyst / Crystal Report Developer (2011-2013)Develop data analysis reporting services for end users up to company President using Crystal Reports 11.Provide ad hoc data analysis and reporting services efficiently and effectively using Excel, Crystal Reports 11 and Adobe PDF files.Perform numerous data imports/exports/updates using Excel vlookup functionality into Chempax C/S.Manage several software conversion projects as well as mobile application and hardware conversion.Act as liaison between vendors and end users for software error reporting, troubleshooting, hardware/software support.Effective communicator able to explain complex concepts and ideas to non-technical individuals.Displays exceptional technical, procedural, and problem solving skills. Show less

Senior Product Support Specialist (2006-2011)Developed data analysis reporting services for department leaders up to VP seniority using SQL scripting, setting up stored procedures, and SQL Server Reporting services. Developed, automated, updated and maintained over 65 different reports which measure metrics and application usage/issues to over 32 applications of the Hilton family brands of hotels using Office products, SQL scripting, stored procedures, scheduling job, and SQL reporting… Show more Senior Product Support Specialist (2006-2011)Developed data analysis reporting services for department leaders up to VP seniority using SQL scripting, setting up stored procedures, and SQL Server Reporting services. Developed, automated, updated and maintained over 65 different reports which measure metrics and application usage/issues to over 32 applications of the Hilton family brands of hotels using Office products, SQL scripting, stored procedures, scheduling job, and SQL reporting services.Provide ad hoc data analysis and reporting services efficiently and effectively using Excel, Powerpoint, as well as SQL scripting, SQL Server Reporting Services, and Adobe PDF filesDelivers reporting on key performance indicators (KPI) and surveys for all levels of support on daily and monthly intervals in Excel using SQL scripting.Product Support Specialist (2002-2006)Effective communicator able to explain complex concepts and ideas to non-technical individuals while consistently receiving the highest survery scores in customer satisfaction.Displayed exceptional technical, procedural, and problem solving skills. Developed excellent documentation skills, reports and solutions in response to needs of department. Mentored and trained new hires while providing feedback and performance reviews for training department. Show less

Under Contract for Hilton Hotels Corporation

Personal Home Service Manager (2000-2002)Handled all high profile customers home service needs.Provided superior customer service, accounts receivable, billing, invoicing, and provider relations with little supervision.Mastered brand knowledge of over 9 products/services

Banking Operations Night Auditor (1996-2000)Oversaw the nightly transmittal of all of EFS accounts to the Federal Reserve, as well as being responsible for the internal nightly balancing of those accounts. Extensive use of AS400, Tandem, Stratus, MS_DOS, Windows, Microsoft Office, as well as several FTP clients and Internet applications. Banking Customer Service Representative (1995-1996)Provided superior customer service and problem resolution for EFS ATM users and… Show more Banking Operations Night Auditor (1996-2000)Oversaw the nightly transmittal of all of EFS accounts to the Federal Reserve, as well as being responsible for the internal nightly balancing of those accounts. Extensive use of AS400, Tandem, Stratus, MS_DOS, Windows, Microsoft Office, as well as several FTP clients and Internet applications. Banking Customer Service Representative (1995-1996)Provided superior customer service and problem resolution for EFS ATM users and banking customers. Authorizations Representative (1994-1995)Provided authorizations and settlements for all EFS merchant services. Show less

Bs, Information Technology

Aas, Information Technology/Visual Basic Programming