I am a well-qualified IT professional with broad experience in several key technical areas. Some of my strengths include:• A great understanding of Microsoft M365 includes: Office, OneDrive, Exchange, SharePoint, and Azure Active Directory. Multifactor authentication for M365 and VPN. • Windows Server 2012R2, 2016, 2019, Exchange server 2019, Power shell scripting, Active Directory 2019, Fortinet VPN and Firewall configurations, Dell Druva services, and Citrix devices.• A proven ability to diagnose, troubleshoot, and resolve technical issues including: network connections, remote support, e-mail issues, peripheral equipment setup, system maintenance, mobile device support, and telecommunication devices.• Great communication skills, both written and verbal, which enables me to articulate technical aspects and ideas to both technical veterans and those who do not have a technical background.
Listed skills include Windows 7, Software Documentation, Microsoft Office, Technical Support, and 26 others.