• Serving as the primary client contact for brokerage-specific business process management solutions suite that automates the identification, resolution, and communication of front, middle, and back-office brokerage activities• Applying an emergent knowledge of equities and options trading activity including New Account Opening, Account Transfer, Cash Management, Deliveries Management, Purchase & Sales, Margin, Dividends & Reorg, Stock Record Firm Balancing, Segregation Deficits, Securities Lending/Borrowing, and Maker-Checker Approval Workflow to resolve product issues and guarantee the highest degree of client satisfaction• Performing data/market analysis of fixed income securities and mortgage backed securities to present results with appropriate business insight/context • Building and managing client relationships through proactive communication to ensure client retention and world class customer service • Documenting, implementing, and testing client-specific routing and business rules for new and existing product configurations to assure that product deliverables meet functional requirements • Working as a liaison between clients, data vendors, developers, data architects, and network support personnel to improve product functionality and performance• Coordinating on-site client visits to facilitate product training and to assess how the client might improve their efficiency with the product features • Reporting analytics on quality assurance and key performance indicators across clients and product suite (i.e. client contribution to revenue, product service level metrics) • This role demands seasoned interpersonal, organizational and analytic skill as well as the ability to execute multiple tasks in a high-pressure environment against strict deadlines.

• Performing data/market analysis of fixed income securities and mortgage backed securities to present results with appropriate business insight/context • Currently providing client-direct securities processing and operational support for technology-driven enterprise data management solutions • Applying a keen knowledge of fixed income securities, mortgage backed securities, and the core business activities of the financial services sector to resolve project problems and ensure the highest degree of client satisfaction• Establishing methods and procedures for tracking and improving data quality of financial instruments within system design functional requirements • Overseeing the mapping of data sources, data movement, interfaces, and analytics to ensure data quality• Working as a liaison between clients, data vendors, developers, data architects, and network support personnel to identify and correct system defects• Working with QA personnel to test and validate database applications; particularly Oracle and SQL• Testing and evaluating development tools to ensure high quality and timely delivery on multiple implementation projects of varying size and complexity• Proposing and developing tactical solutions to maintain the overall dependability and cost-effectiveness of the integrated data management system• Handling confidential information with discretion• This position demands intense analytical problem solving, a can-do attitude, and the ability to execute multiple tasks in a high-pressure environment while maintaining the professional etiquette necessary to maintain positive client rapport and team continuity

• Defined, tracked, and reported on quality assurance metrics and key performance indicators (KPI's) such as billing events, revenue, and return on investment • Performed audits and created statistical reports to ensure quality standards of business procedures and methodologies • Provided fast response to problem identification and solution proposal • Tested and suggested new configuration changes to ensure that software integration into company systems meets functional requirements • Utilized an entrepreneurial spirit; the desire to find better, faster, and more cost effective solutions that create a business competitive advantage for multiple objectives against tight time deadlines • This task required an informed and global perspective of ecommerce platforms plus an advanced knowledge of data mining and presentation techniques using Excel

• Worked/Trained as a cost/risk analyst on various defense acquisitions under contract for the United States Air Force Cost Analysis Agency. • Collected historical data and helped to develop cost estimates which optimize requirements capability at lowest price using quantitative principles as applied to economics, finance, contract pricing, and cost management. • Performed statistical analysis and reviewed calculation results for reasonableness and accuracy of estimates averaging $60M• Earned Defense Acquisition University Certification: Fundamentals of Earned Value Management• Earned Defense Acquisition University Certification: Fundamentals of Systems Acquisitions Management

• Served as a multi-subject tutor for students; grades 2nd – 6th• Worked with two outreach programs, the “I Have a Dream” Foundation of Newark and the “Newark Literacy Campaign for Children and Youth”• Established strong ability to explain key concepts in simplistic terms to improve the student’s academic performance and social perspective

• Orchestrated data collection and statistical analysis of statewide election results to campaign for increased voter registration and election reform • Calculations were reaching toward a mathematical proof that would describe how a strategic coalition of voters could likely guarantee a desired election result• This task strengthened my ability to mine and organize large data sets.

• Served as a trustworthy off-site Assistant Analyst of loan applications• Established credit and interest rate term agreements for amounts averaging $20,000

Project Assignment: “Optimal Strategies for eBay Best Offer/Buy-it-Now Auctions” (Fall 2008 - Spring 2009)• Performed supervised interdisciplinary research of game theoretic modeling for auctions. • Utilized probability density and cumulative distribution functions to consider a first price sealed auction with “n” bidders, each given the option to obtain an object immediately by paying a fixed, Buy-it Now, price and option to submit a Best Offer bid. • Sought solutions to ordinary differential equations to prove a Symmetric Bayesian Nash Equilibrium that characterizes the optimal bidding strategy of the buyer.• Presented research results (Oral Presentation): Division of Science & Mathematics Interdisciplinary Science Conference / Annual Frederick E. Mapp Science Symposium, April 2009; Morehouse College• Presented research results (Oral Presentation): Walton Symposium, March 2009; Morehouse CollegeProject Assignment: “Voting Analysis in Mathematics and Politics” (Spring Seminar 2008) • Performed supervised interdisciplinary research for formal mathematical modeling of political systems and statistical analysis of voting. • Applied quantitative methods in the social context of political behaviors and outcomes. • Major project included analysis of exit polls for the 2008 Democratic Party Preliminary Election.

Project Assignment: “Viscoelasticity of the Arterial Wall” • Performed supervised differential equations modeling for dynamical systems. • Conducted bio-math study that sought to model the mechanics of arteries as blood flows through them. • Utilized a 2-parameter elastic model and a 4-parameter Kelvin viscoelastic model to predict elastic and viscoelastic properties of the arterial wall extrapolated from in-vivo measurements of vessel area and blood pressure. • Presented research results (Award Winning Poster Presentation): American Mathematical Society, Mathematical Association of America; Joint Mathematics Meetings Washington DC, January 2009 http://www.maa.org/undergraduate-student-poster-session-7• Presented research results (Award Winning Poster Presentation): National Science Foundation, HBCU-Up National Research Conference 2008http://www.hbcu-up.org/files/2011/05/2008_Awards.pdf• Presented research results (Oral Presentation): National Association of Mathematics Undergraduate MATH Fest XVIII, November 2008; Texas Southern University