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@touchtone.net
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Gregory Mullen is listed as Voice Network Engineer at TouchTone Communications, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at touchtone.net and a matched LinkedIn profile for Gregory Mullen.
Gregory Mullen previously worked as Network Operations Engineer at Tnci and Tier II NOC Analyst at Tnci. Gregory Mullen holds Bachelor Of Science (B.S.), Computer Science from Bridgewater State University.
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AeroLeads found 1 current-domain work email signal for Gregory Mullen. Compare company email patterns before reaching out.
Self motivated individual with the drive and ongoing desire to advance my career in the telecommunications industry. Ability to meet the daily demands and deadlines of working in a fast paced environment with little to no supervision. Approachable team player who has the ability to take on and resolve advanced chronic issues while effectively communicating with all parties involved throughout the entire process. My reliability, attention to detail, and exceptional analytical skills continue to make me an invaluable team member.
Listed skills include Telecommunications, Voip, Telephony, Troubleshooting, and 41 others.
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Whippany, Nj, Us
★ Implementation and validation of customer and vendor circuits, trunks, and associated network routing★ Research advanced issues related to network elements (network hardware and software)★ Coordinate circuit testing and dispatch for impaired services★ Perform/coordinate any network improvements and changes★ Conduct isolation with customers and vendors on support issues
★ Research and resolve Tier II and Tier III support tasks★ Configure and test customer devices prior to installation★ Remote support for installation of customer’s services★ Troubleshooting and resolution of customer device issues via SSH/Telnet★ Proactive ticket generation for LAN and WAN network alerts for business customer base★ Ensure stability of core network element devices and connected carrier networks ★ Update ticket queue for customer requested add/change requests and other trouble reports★ Communicate with underlying carrier networks and vendors on support issues
★ Assisted in the creation and maintenance of policy and procedure documentation ★ Developed reporting structure of daily, weekly, and monthly group and individual statistics★ Generated tickets based on proactive monitoring of network devices★ Managed ticket queue - prioritizing follow-up for tickets of severity level 0-3★ Communicated with Tier I and Tier III support - follow-up/follow-through until resolution
★ Anchored recruiting, interviewing and hiring process★ Trained new hires on the industry, business, and job role★ Managed day-to-day call center operations★ Conducted monthly team meetings and individual one-on-one meetings★ Mentored and coached staff with semiannual reviews★ Coordinated group scheduling to ensure appropriate staffing coverage★ Developed and maintained policy and procedure modules to improve team knowledge
★ Worked as part of team to meet and exceed ASA (average speed of answer) and acceptance rate goals for inbound queue call volume★ Set expectations and conducted timely follow-up communication with customers on their support issues, billing questions, and general inquiries★ Communicated daily with vendors and carrier technicians to assist in resolving customer troubles★ Received and addressed escalated issues from unsatisfied customers★ Led team by setting a great working example to follow
Quick answers generated from the profile data available on this page.
Gregory Mullen works for TouchTone Communications.
Gregory Mullen is listed as Voice Network Engineer at TouchTone Communications.
AeroLeads has found 1 work email signal at @touchtone.net for Gregory Mullen at TouchTone Communications.
Gregory Mullen is based in Boston, Massachusetts, United States while working with TouchTone Communications.
Gregory Mullen has worked for Touchtone Communications and Tnci.
You can use AeroLeads to view verified contact signals for Gregory Mullen at TouchTone Communications, including work email, phone, and LinkedIn data when available.
Gregory Mullen holds Bachelor Of Science (B.S.), Computer Science from Bridgewater State University.
Gregory Mullen is listed with skills including Telecommunications, Voip, Telephony, Troubleshooting, Networking, Sip, Call Centers, and Mpls.
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