Developed and implemented strategic business plans and procedures for new and existing insurance companies to enhance services and commitment.Researched and negotiated contracts for departmental platforms, new products and services for emerging and existing companies to ensure cohesiveness across departments, data assembly and distribution, competitiveness in the marketplace and sustain growth.Oversee implementation of new claim systems initiatives and data warehouse to ensure accuracy of data, compliance to state regulations, financial implications, quality of product and training.Audit SLA’s of all vendors for complianceOptimized organizational and management structure for insurance entities and its affiliated companies which increased productivity while reducing expenses and adhering to corporate philosophies.Created Claims Operational plans which included claims structure, business plans, claims handling guidelines, SIU procedures, litigation guidelines, catastrophe planning and catastrophe manuals insuring compliance with state guidelines and company direction.Implemented training sessions in claims departments or claims best practices, litigation management, subrogation, SIU investigations, catastrophe management, alternative dispute resolution and employee development which reduced overall severity and LAE by 30% and improved employee retention.Assist in development of Underwriting operational plan and procedures which reduced claims frequency.

Developed and realigned Claims Organization and Departments Assisted in implementation of new acquisitions claims and systems into current operation platforms.Assisted in implementation of new claim systems, new data warehouse to ensure accuracy of data, compliance to state regulations, quality of product and trainingAudit SLA’s of all vendors for complianceImplemented new Claims Handling Guidelines, Good Faith Practices and Anti- Fraud Plan for Florida, North Carolina, South Carolina, Georgia and Alabama based operations.Created Large Loss Department and oversaw those operations Florida, North Carolina, South Carolina, Georgia and Alabama.Created SIU Operations including examiners and field investigators in Florida, North Carolina, South Carolina, Georgia and Alabama. Fraud referrals increased 250% including 3 arrests.Oversee Commercial Claims Unit in Florida.Commercial Claims Catastrophe Manager responsible for catastrophe planning and deployment.Oversee Daily Claims Operations in North Carolina, South Carolina, Georgia and Alabama.Evaluate and adjudicate claims involving potential coverage issues in Florida, North Carolina, South Carolina, Georgia and Alabama. Assist with development of new markets through building relationships with key brokers and other market place members.Assisted with new product development for organization.Responsible for financial analyst and trends of claims based operation.Responsible for implementing Budget and Expenses for the Major Case Unit.Develop and initiate training protocols across the claims department operations.

Led development and direction of the Insurance Company’s Florida based operation which comprises 50% of the company’s business.Developed and realigned Claims Organization and Departments Revised Claims Handling Guidelines, Good Faith Practices and Anti Fraud Plan for Florida based operations.Developed claims procedures and training protocols. Designed and implemented SIU, Subrogation, Field Operations and Claims Strategies and Practices training to departments within the company.Operational and technical leadership of claims employees including talent selection, development and succession planningAssisted with new product development for organization.Responsible for Catastrophe claims planning and deployment.Created and evaluated vendor programs and estimating software.Responsible for financial analyst and trends of Florida based operation.Responsible for implementing Budget and Expenses for the Florida based operation.Oversee large losses from Maine to Texas

Developed strategic business plans and procedures to create an insurance company. Created business strategies, corporate structure and market research for an emerging company.Established organizational and management structure for an insurance company and its affiliated companies.Researched and designed products and services for a new company.Devised Claims Operational plan which included claims structure, business plans, claims handling guidelines, SIU procedures, Catastrophe planning and catastrophe manuals.Assisted in development of Underwriting operational plan and procedures.

Member of Senior Management that assists in development and direction of Insurance Company over all DepartmentsDeveloped Claims Handling Guidelines, Good Faith Practices and Anti Fraud Plan.Designed and implemented SIU, Training, Subrogation, Field Operations and Claims Strategies and Practices departments within the company.Oversee claims operation for company for Personal Lines Daily Claims, Litigation, SIU, Quality Assurance, Training, Subrogation, Vendor Management and AdministrationOperational and technical leadership of claims employees including talent selection, development and succession planningAssisted with new product development for organization.Assisted Lobbyists to develop new statutes to address issues in the insurance market.Develop and oversaw Catastrophe claims planning.Created and evaluated vendor programs and estimating software.Responsible for implementing Budget and Expenses of Department

Oversaw daily claims operation for first party property claims for Personal Lines, Commercial Lines, SIU, Operations and Quality Assurance.Operational and technical leadership of claims employees including talent selection, development and succession planningDeveloped and implemented claim strategies for the ever changing property claims environment.Assisted with new product development for organization.Assisted Lobbyists to develop new statutes to address issues in the insurance market.Developed claims procedures and training protocols. Provided litigation strategies.Developed and oversaw Catastrophe claims planning.Evaluated vendor programs and estimating software.

Provided direction and planning for both first party personal and commercial lines claims handling procedures.Litigation Manager.Supervised General Adjusters and Technical Specialists.Review and provide coverage analysis for personal and commercial lines.Created claim strategies and implement training programs.Assisted with new product development for organization.Assisted Lobbyists to develop new statutes to address issues in the insurance market.

Supervised field adjusters in 7 states.Supervised large loss adjusters in 7 states.Supervised SIU investigators in 7 states.Litigation Manager.Recognized and develop training procedures and claims initiatives.Evaluated claims staff and create development paths.

Oversaw Personal Lines Auto and Homeowners Property Claims.Oversaw Commercial Lines Property Claims.Catastrophe Team coordinator.Flood Team CoordinatorProperty Litigation Manager.Developed training procedures and protocols for Property and Auto claims.Evaluated estimating software for Property and Auto claims