● Deployed and conducted analysis and troubleshooting of ADSL2 for high speed internet, VoIP, and IPTV on fiber optics network via telephone and remotely● Managed local computer files and central files via Yahoo-AMT remote access tool● Assisted clients locally and remotely with VPN client installation, configuration, and implementation● Rebuilt links to ERP/CRM SQL Databases after systems revisions● Completed 97% of sales and work orders on CRM-Clarify system● Executed… Show more ● Deployed and conducted analysis and troubleshooting of ADSL2 for high speed internet, VoIP, and IPTV on fiber optics network via telephone and remotely● Managed local computer files and central files via Yahoo-AMT remote access tool● Assisted clients locally and remotely with VPN client installation, configuration, and implementation● Rebuilt links to ERP/CRM SQL Databases after systems revisions● Completed 97% of sales and work orders on CRM-Clarify system● Executed escalation tickets to our Network Operation Center via Remedy 7.0● Assisted premise technicians win resolving service and ordering related issues related to U-verse products● Educated customers on personal owned equipment such as PCs, phones and TVs as they relate to the U-verse product and the use of browser, email, Windows and password resets and update of member service features Show less