Gregory Nye Email & Phone Number

Bonn, De

• Knowledge of file sharing and print management concepts to include Office 365 capabilities to transform business operations• Knowledge of Windows Server 2012+ operating system and hardware support• Responsible for day-to-day support of nearly 10,000 instances across 6 datacenters and more than 200 countries around the world• Assist in Level 1 support for Veritas/Microsoft cluster technology• Participate in on-call rotation 6-8 weeks of the year

Pittsburgh, Pa, Us

• Perform troubleshooting for the UPMC Pinnacle Systems within the specified time-frame depending on important. This includes computers, thin clients, printers, scanners, mobile devices, telephone hardware and Apple products. • Also perform troubleshooting network with switching, routers and VMware. Including rerouting, patching and assigning IP address to equipment.• Dispatching and working with a third-party vendor to complete on-site repairs for certain equipment.• Seek out additional formal and on-the-job training to expand skills required to meet business demands.• Trained in Remedy and Cherwell ticket systems• Ordered equipment and supplies for stock and new hardware/software request.• Setup Staff with email, EMR software, secure messaging app on personal/company phones (android/apple)• Experience with Active Directory, creating printer queues and GPOs.

Pittsburgh, Pa, Us

Minneapolis, Mn, Us

• Maintain a clean and presentable front-end• Promote a fun and safe work environment • Set goals for team members and maintain high conversion rate with company card • Solve problems with customers and team members in a timely manner • Team-building/Training/Supervise the front-end team• Coaching and Developing team members• Building relationships with customers and team• Handle money - open/close registers

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Philadelphia, Pennsylvania, Us

• Perform basic troubleshooting and resolve assigned front-end and pharmacy problems within the specified time-frame. This includes cash registers and all attached devices, workstations and all attached devices, printers, RF guns, passwords, telephone hardware, and the store network. Promote a fun and safe work environment • Detail all actions taken and maintain progress reports within the current problem-tracking application • Track problem resolution when dispatching a third-party vendor to complete on-site repairs• Escalate problem calls when necessary or request guidance when obstacles prevent timely resolution• Provide updates regarding host issues to technical support representatives, FSS supervisors, and store associates/management• Seek out additional formal and on-the-job training to expand skills required to meet business demands and to prepare for promotion to higher-level support roles

Associate'S Degree, Computer And Information Sciences And Support Services

Education record