Gregory Oylear Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

Culver City, CA

Costa Mesa, CA

Joined team during rapid growth phase; hired by CIO to overhaul technology operations, instill standards and practice, and align support capabilities with needs of 24/7 wireless operations. Installed best-in-class talent and implemented culture committed to customer experience, powering integrated service delivery and rapid issue resolution for customers..

Greater Los Angeles Area

Recruited to oversee operations. Partnered with Muve Music CIO to manage entire SDLC, from design and engineering through quality, testing, release management, market deployment, and ongoing product refreshes for the Muve Music Mobile application. Responsible for technical operations, settlement/payment solution, music catalog and quality.

Greater San Diego Area

Managed enterprise testing/QA encompassing integrated applications across customer care, billing, middleware, Oracle ERP/HRMS, data warehousing, BI/reporting, and external interfaces with 3rd party vendors. Charged with driving lifecycle improvements through standardized governance, streamlined processes, and ITIL-compliant procedures. TESTING & RELEASE.

Orange County, California Area

Served as the primary production operations interface between the Prepaid business (Care, Marketing, Product & Sales) and IT & Network application owners across two networks, which includes billing, care, session control, storefront, messaging platforms, digital media, call tones, credit card billing, call center icm/ivr, integrated application content.

Reston, VA & Overland Park, KS

Responsible for managing Sprint IT’s Billing outsourcing contracts with Amdocs, Convergys, BCGi, Qpass, Telcordia, GXS, Verid, Neural. These contracts represented more than 70 percent of the overall organization’s total spend. Specific responsibilities include sourcing new suppliers, negotiating contractual terms including pricing and performance targets.

Reston, VA

Managed a team responsible for operational support of Oracle Financials, Discoverer, ADI and the Applix TM1 reporting tool. Served as the primary interface to the IT Organization on behalf of Finance for daily operations, change management, trouble ticket management, monthly operational reviews and SLA’s.

Bellevue, WA & Reston, VA

Managed a team of business analysts responsible for supporting, maintaining and upgrading/customizing the following applications: Oracle General Ledger, Oracle Payables, Oracle Fixed Assets, Oracle Discoverer and Captura’s Expense Management. Responsible for gathering requirements, testing, implementing systems, maintaining project plans and delivering.