Gregory Papadin Email & Phone Number

Petaluma, California, United States

- Spearheaded the implementation of AI and cloud-based solutions, enhancing operational efficiency and data security across the organization.- Collaborated with executives on strategic project developments, defining timelines and milestones to align with business goals.- Led cybersecurity initiatives, including security awareness training and cloud-based email management, resulting in a significant reduction in phishing incidents.- Ensured strict confidentiality and global security of customer and employee data, adhering to industry compliance standards.- Provided technical support and assisted internal teams with cloud application issues and conducted training sessions to promote best practices.

San Francisco Bay Area

- Directed the Customer Support Department, implementing best practices and KPIs that increased NPS scores by 300%.- Achieved $2.65M in cost savings over two years (3.3% of the annual budget) through strategic invoice reviews, contract negotiations, and supply chain optimization.- Standardized project management lifecycle processes across departments, enhancing collaboration and operational efficiency.- Implemented client e-commerce solutions, white-label sites, and API integrations by drafting technical requirements and delivering key business insights.- Upgraded billing systems on Shopify for enterprise and direct-to-consumer sales, streamlining sales operations.- Reduced customer support response time from over 30 days to 1 hour within 1.5 months by building a team and introducing improved workflows and platforms.- Co-led weekly sales and forecasting meetings with the CFO to strategically plan supply and demand, focusing on scaling services.- Reduced SKUs in the supply chain from 55 to 12 (78% reduction), impacting over $6 million in products.- Negotiated and reviewed contracts for vendor services and partnerships, securing favorable terms and strengthening relationships.

San Diego, California

- Customer Success Management of a portfolio of 45 accounts, with vacation properties worth over 90 million- Managed a $90M portfolio of 45 high-value property assets, driving operational efficiency through Salesforce adoption.- Thrived working in a startup tech company utilizing SAAS, improving day-to-day operations- Spearheaded staffing, training, and management of 15+ contractors while establishing long-term partnerships with local vendors.

Sonoma Valley

- Promoted to be the manager of 4 bell associates with 5-star service standards- Trained, coached, and mentored bell associates to develop their skills and customer-facing service- Managed hotel guests' reservations efficiently and memorably. Processed all payments and requests according to established hotel requirements

Hospitality - Hotel Management And Operations, Hospitality Administration/Management

Activities and Societies: Theta Chi Fraternity, Associated Students student body government

Business Administration, Management And Operations