Gregory Parker Email & Phone Number

Melbourne, Australia

17/727 Collins St, Melbourne 3008

Lead the Victorian Applications Support team in supporting the key tolling system for Transurban, as well an expanding portfolio of other services via:- ensuring that the team manages all supported services to SLAs by implementing effective work habits and agreed processes.- facilitating the transition of new services into the Applications Support portfolio using a flexible but standardised approach.- creating and maintaining effective working relationships within the team, and with other stakeholder groups in Technology and the business to ensure correct communications, and to drive outcomes.- steering the Applications Support team through several iterations of generational change.- ensuring that ongoing Change Management processes are adhered to on an ongoing basis.- using ITIL principles to develop and transition Incident, Problem and Change processes.- driving other process development via stakeholder management and/or internal review in an environment of continuous improvement.- managing a multi million dollar budget to ensure that vendor and software obligations are met.- managing Risk and Compliance activities within the Applications Support remit.- driving capability and capacity analysis and uplift to meet operational and service requirements.- establishing effective vendor relationships to ensure that service levels are being met. - encouraging leadership, including thought leadership, in the team.- aligning team activities with business needs and expectations.- encouraging positive working environments in which to foster staff development and retention.

Bldg 3, 710 Blackburn Rd, Clayton 3800, Victoria

Delivered deployment and support to a range of Oracle BPEL projects for a number of high profile systems within the university, systems that traverse staff and students alike. Activities included:- Oracle SOA / BPEL Suite Administration and Deployment.- Mastery of ANT scripts to ensure deployments were successful and to troubleshoot issues.- Development of Change procedures and ongoing Change Management activity in order to reduce risk and facilitate change.- coordinated Asset Lifecycle Management activities.- Analysis and documentation of Disaster Recovery and Business Continuity procedures.- taking on the Team Leader role when required.

Level 2, 293 Camberwell Rd, Camberwell, 3124

Supported a number of existing and developing key database and systems monitoring tools, along with Oracle schema and data management tools in the Quest portfolio via:- providing email and phone support services to customers around the world, as well as to support offices in London, LA and Toronto.- traveling to the support offices to deliver training in the products.- performing database installations and upgrades within the Quest Melbourne office. These ranged from a wide number of supported Oracle and SQLServer versions across a wide range of operating systems (variants of Windows, Unix, Linux).- contributing to product design meetings.- providing Oracle and product subject matter expertise where required.

Grad Diploma, Computing

Bsc Honours, Geophysics

Bsc, Geology & Geophysics