-Drive a positive customer experience by building relationships and providing solutions to their needs.-Apply sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.Provide ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.-Resolve customer service escalations in-person and on the phone.-Ensure smooth and accurate customer processing to maximize the customer and employee experience.-Ensure store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.-Execute home delivery, send backs, and damage claims according to standard operating procedures.

-Helps drive a positive customer experience by building relationships, exhibiting empathy, and providingsolutions to their needs.-Independently assigns staff for client assistance, diagnosis, repair, service, and follow up.-Communicates department goals and other pertinent company information to members of the Precinctin a clear, accurate, and timely manner.-Works with clients directly to ensure staff is assisting customers with service and repair issues whileachieving department goals. Handles escalated client service issues.-Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel asneeded to achieve goals and high standards of customer service.

-Helps drive a positive customer experience by building relationships, exhibiting empathy, and providingsolutions for their needs.-Providing positive, timely engagements with customers during the check-in and check-out process.-Understanding customer’s technology issues by asking probing questions, listening, asking clarifyingquestions, taking detailed notes, and providing accurate time estimates for next steps.-Diagnosing, Troubleshooting, and Repairing technology products. Ranging from computer hardware,mobile devices, mobile handheld devices and Apple Certified repairs.-Monitoring queues and providing accurate status updates to customers.-Clearly communicate and partner with team members.

- Created networking cables such as RJ-11, RJ-45, RG-59 and fiber optic SC connectors using splicing tools and networking standards - Tested network cables using optical time domain reflectometers and time domain reflectometers to ensure cable quality, company networking protocols and installation requirements.- Managed and facilitated communication and problem resolution for clients.- Maintaining truck inventory- Daily use of ladder, post climbing tools and power tools to run new service lines.- Certified in Road and Powerline Safety.- Demonstrate strong problem-solving skills and personable with excellent customer service skills.- Worked in confined spaces and aloft up to 28 ft.

-Assisted customers with basic shopping needs and ensures their needs are met.-Prepared products to be shipped to other stores and costumers’ homes.-Used established safety guidelines while operating store equipment.-Completed daily replenishment to ensure product is fully stocked on the sales floor.-Ensured products are properly secured to reduce loss and eliminate hazards to team members and customers.-Processes online orders and assists customers and other employees with in-store product pickup.-Prepared merchandise and displays to ensure customers can see what’s possible and purchase products without delay.-Receiving, Shipping, and Validate Inventory