Gregory Potter Email & Phone Number

Michigan

Belleville, Michigan

Supervise the daily operations and personnel responsible for the construction and maintenance of manufactured homes. Conduct home inspections and home-site preparations. Establish rapport with community tenants and address their concerns. Develop and maintain a lean operating budget to ensure profitability. Provide employees with the proper training and tools necessary to perform their jobs successfully. Apply operations management best practices in identifying operational weaknesses, and implementing changes to achieve a high level of efficiency and productivity. Negotiate vendor contracts to obtain cost-effective pricing for products and services.Key Achievements:Significantly lowered delinquencies company wide.Implemented changes to programs and processes that improved efficiency, reduced costs, and increased revenue and productivity.Restructured maintenance staff and eliminated part-time positions to streamline workforce efficiency.Designed an online inspection program for rental homes.Executed a capital improvement program across all communities that generated an increase in revenue.

Belleville, Michigan

Transformed a Service Department that was ineffective and underperforming by: streamlining operations and processes for better efficiency; replacing underachieving employees with talented personnel; re-organized hard and soft filing systems; and improved backup and control. Ensured that customers received a high level of service and support. Negotiated contracts with contractors and vendors to align with company cost objectives.Key Achievements:Doubled refurbished and ready- for-sale homes in under 1 year.Successfully placed over 100 homes on sites across 8 communities.Implemented an effective inspection plan that saved repair costs while meeting company standards.

Mason, Michigan

Managed office and maintenance staff responsible for community operations. Generated over 100 sales transactions for the community.Key Achievements:Reduced uncollected delinquencies from 48% to 0.34% within four months, and held collections to under 5% for the next 3 yearsTransformed separate service role for homes into a community that supported tenants and minimized costs.