Objective To obtain a customer related position at a top-notch company and utilize the skills I have obtained through previous work experience.Abilities Highly personable customer service representative with three years of experience in sales processing, technical support, and call-center operation, experiences includes: Proficient in identifying customer needs and presenting appropriate company product and service offerings. Demonstrates ability to gain customer trust and provide exceptional follow-up, leading to increase and repeat business. Proven track record of assisting customers and improving customer-satisfaction ratings. Knowledgeable in resolving escalated customer service issues.Specialties: adobe acrobat, america online, customer satisfaction, database administration, directing, merchandising, microsoft access, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft word, quality, receiving, technical support, telephone skills,