• Timely communication with dispatchers, freight buyers, and suppliers to ensure that freight routes are running correctly and addressing any issues.• Assist the Expedite Coordinator in arranging and following up on expedite shipments.• Main point in contact for suppliers and carriers in regarding shipment inquiries.

• Manage the restaurant to ensure customer satisfaction and food quality.• Develops employees to provide exceptional service, products and value to the guests, while maximizing profitability.• Plan and coordinate private events.• Responsible to daily operational task such as inventory and finance. • Responsible to have knowledge of Wine, Beer and Liquor to answer all guest needs.• Work with the General Manager to develop a training program for the front of house.

• Manages two food and beverage operations to ensure food quality and great customer service• Develops employees to provide exceptional service, products and value to the company guests, while maximizing profitability• Thinks strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products • Develops financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property• Responds to changes in planning assumptions and alters plans as necessary • Formally presents updates to company goals and plans, and provides appropriate explanations and solutions to variances• Provides leadership and demonstrates behavior that is consistent with the organizational philosophy• Ensures that the receiving, holding and issuance, production, and service of products are within quality and control standards• Ties operational challenges to strategic direction and the ability to be effective in a large organization • Assists in designing and engineering menus • Implements and audits inventory and cost-control systems and procedures• Enforces all regulatory, internal controls, policies and procedures for compliance

• Collaborated with the Manager to improve customer service scores with all team members to foster guest relations• Handled scheduling, variance reporting and job performance reviews for all Front of House staff• Promoted all Casino-wide events and promotions to customers, including concerts, special events and special pricing days• Worked with the Manager to understand monthly budgeting and finance

As the Food & Beverage Supervisor at Hollywood Casino Columbus is to manage the Front of House of the Epic Buffet. Work closely with Manager, Room Chef and other Supervisors to find effective ways to improve customer service. Counsels, guides and instructs personnel in the proper performance of their duties. Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours. Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated. Monitors appearance of food served and communicates deviations from standard. Ensure team members to clean their areas as they perform their duties and assist with cleaning in other areas. Appointed Engagement Specialist which entitles to do plan and coordinate with any on property or outside engagement with the Front and Back of House Staff.

As a Barback, at the Hollywood Casino Columbus, my responsibility is to keep the Casino floor with product maintenance to all beverage needs and sustain daily cleanliness. Work closely with my Supervisors and Mangers to collaborate efficient ways to improve customer service and time management with daily duties.

As to previous experience, managed and assisted external appearances of three radio stations owned and operated by Saga. Whether it was events hosted by the radio stations or appearances by the radio station to community or client functions, my responsibilities included event preparation, client relations and foster a positive experience to those in attendance. My responsibility was also to contribute creative ideas to improve client-sponsored appearances and facilitate station to business relationships.

As a photographer, my responsibility was to follow protocol to ensure our customer’s satisfaction. Also to maintain a sales average to keep up with company quota. Ensure a positive work environment to our customers to foster client relations. Assisting with keeping up with a safe work environment for our clients.

Managed and assisted external appearances of three radio stations owned and operated by Saga. Whether it was events hosted by the radio stations or appearances by the radio station to community or client functions, my responsibilities included event preparation, client relations and foster a positive experience to those in attendance. My responsibility was also to contribute creative ideas to improve client-sponsored appearances and facilitate station to business relationships.

Manage the desk at a University dorm and create a positive environment for the residents who live there. Provide assistances to the Hall Directors or Resident Advisors to help ensure an efficient resident hall. Assist in organizing the residence hall and the front desk to ensure an effective workspace.

My responsibilities included assisting management to insure satisfactory store cleanliness and appearance, assist in the supervision of crewmembers and ensuring effective customer service and a safe work environment.