Gregory Richards Email & Phone Number

Responsible for the overall Store Operations, Human Resources, Sales and Merchandising of a $30 million business. Ensuring the implementation of corporate merchandising, operations and humanresources programs and directives. Coaching, training and supervising the store leadership team and associates to improve total store sales and profitability. Worked in conjunction with the store leaders to maintain efficient operating conditions, ensure an in-stock position, proper execution of corporate programs, with emphasis on customer and associate care standards.

Assigned as second in command of leading a 220-person store team in daily store operations. Collaborated with District and Group Support to create strategic plans to deliver great customer service and employee satisfaction. Provide team members with the resources and support to increase service levels for both internal and external customers. Work closely with department managers to promote sales through contests and customer service competitions in an effort to improve employee morale.

Managed the large market sales for one of the largest distribution centers in New Jersey; Responsible for 25% of the revenue for the location. Investigated and resolved customer concerns in collaboration with Market Unit support and local departments. Researched and analyzed daily sales data to develop strategic plans to achieve market goals. Prepared written reports and presentations to demonstrate productivity and performance. Provided measurement on volume and trends to determine improvement needs for customer satisfaction.

Mba, Human Resources Management

Bba, Accounting