Gregory Roe Email & Phone Number

Denver, Colorado

Broomfield, Co

Progressed to role based on performance to lead a team of 5 consisting of research analysts, AP/AR clerk and quality analysis clerk responsible for conducting internal analysis to drive continuous improvement. Hire, train, develop and lead team members through ongoing coaching and support. Lead the coordination and execution of SWOT analysis to assess business flow, identify inefficiencies and implement strategies for driving results. Designed and implemented a new reporting suite in 2017 to provide a new big data tracking source using SQL database. Partnered with individual bank clients to obtain data and provide daily reports of production level data. Developed monthly performance reports for all line level employees, as well as a staff ranking system used to conduct performance analysis and drive workflow improvements. Created, implemented and maintained workflow dashboards to reflect and prioritize tasks to ensure compliance with SLA (service level agreement) requirements. Tracked and monitored individual SLA performance, which mitigated the risk of paying fees related to SLA non-conformance. Prepared, reviewed and disbursed monthly invoices for tracked billable instances of $3M+ monthly. Contributed to the EBITDA increase of 30%, as well as individual productivity improvement of 28%. Introduced an employee incentive program that was tied to goals, metrics and SLA obligations to create efficiencies and drive productivity improvements. Employees received incentives based on output results. Took on additional role of conducting ad hoc reporting to identify internal inefficiencies; partnered with training departments and leadership team on creating development strategies to improve operations. Supported cross-functional teams during the transition of leadership post-acquisition; assisted departments with integrating new policies, procedures and expectations.

Westminster, Co

Provided oversight of daily restaurant operations, including scheduling, developing and managing a team of 80 through coaching, support and guidance. Held direct accountability for conducting operational assessments to identify and resolve deficiencies in customer service, sales, marketing and inventory control. Managed and analyzed P&L, prepared and tracked budget and implemented cost control initiatives to maximize profit. Incorporated Lean Six Sigma DMAIC processes to streamline production and increase sales. Designed promotional strategies and campaigns, working with corporate to ensure consistent brand messaging. Introduced and managed employee recognition programs, which resulted in improved morale, engagement and retention. Tracked and monitored inventory levels using Excel spreadsheets to ensure accurate accountability; identified discrepancies and implemented resolutions to eliminate product loss.

Winter Park, Co

Directed the planning and ongoing leadership of food and beverage operations across the facility, overseeing all related tasks, including product procurement, menu pricing and development, vender negotiations, inventory control and service management. Held full P&L and fiscal oversight, handling all budgeting, cost control, payroll and general accounting tasks. Took over leadership of the restaurant when is was operating at a loss; conducted operational assessment and reviewed all financials to implement turnaround management, exceeding profit projections by 20%. Created and maintained complex Excel spreadsheets and reports for sales, expense and inventory tracking. Coordinated and facilitated training for in-house employees, as well as management across the brand. Implemented employee accountability, development and recognition programs, yielding engagement, productivity and retention improvements.

Master Of Arts - Ma, Economics

Bachelor Of Arts - Ba, Economics, Graduate With Honors