Gregory S. Email & Phone Number

Enid, Okla

Enid, OK

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Managed Integris Bass Hospital, Meadow Lake Hospital and 12 surrounding clinics consisting of over 2,000 employees and over 3,000 devices.
• Managed all switches at all locations. Responsible for all network runs, cross connects and port management.
• Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer.

Ringwood Okla

• Provide tier III support for over 400 + users.
• Evaluated network and systems and ensured it was configured for maximum functionality and availability. Solutions were implemented which improved uptime to 99.9%. Previously it was 86.1%.
• In charge of all purchasing, deploying and maintaining of all assets encompass by the network. Including OS workstations, MS 2008/2012 Servers, SQL Servers, all Cisco routers and switches, and Cisco VoIP phones.
• Evaluate EoL and nonfunctional equipment to determine the best way to recoup remaining value.
• Designed a new Disaster Recovery hot site using VMware vSphere 5.5 and SRM as well as NetApp storage appliances.

Enid, OK

• Designed, built and implemented new servers and applications. Ensured backups of all mission critical systems including 40+ MSSQL servers.
• Managed Exchange 2007 and Network wide Active Directory environment.
• Configured and supported 40+ remote sites
• Provided support for Tier 2 issues and escalations from Tier 1
• Maximized customer operational performance by resolving IT issues
• Implemented a new storage and virtualization platform using KVM and Open Solaris