Sr. Director Usbc Open & Women'S Championships
Spearheaded the modernization of tournament operations, leading to operational efficiency gains, increased participation and improved venue functionality across multiple locations.πππ₯πππππ ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬:β¦ Mentored and managed a team of 120+, streamlining tournament operations, resulting in a significant increase in attendance from 7,600 to 11,100 teams and increasing net income by over $1M within a $20M budget.β¦ Revamped quality assurance / quality control (QA / QC) processes, reducing bracket department error rates to below 0.001% on a $12M handle.β¦ Optimized resource allocation, logistics and stakeholder coordination, driving a customer satisfaction index (CSI) rating of over 95%.