Provided project management and process support for acquisition and integration of manufacturing business and ERP system upgrade. • Led team to implement ERP upgrade including change management, testing, training, and post implementation support. • Defined interim and future state processes for integration of acquired business. • Provided reporting and operational support to help normalize the operation post-acquisition.

Led team of 12 process engineers and analysts responsible for supporting enterprise-wide process initiatives to drive both cost savings and revenue generation. This included implementing standard tools and templates to support process initiatives.• Implemented standard tool for tracking that allowed for better allocation of resources as well as tracking of success against target business outcomes.• Supported process needs for ERP system implementation which significantly reduced number of systems and resources needed to support process.• Created standard tools and templates to help develop a standard onboarding process for the team to ensure consistent outputs and service from the team.• Automated Corporate Lean Certification process to drive increased adoption of lean principles across company. • Implemented standard document repository of process documentation to allow for successful handoff to business.

Led teams of up to 65, with up to 10 direct reports, responsible for maintaining client specifications and systems from order placement to invoice of core product, as well as a team of SMEs for order to invoice systems.• Expanded tracking and capacity measurements to drive better decision making around cost to serve clients and improvement opportunities.• Partnered with business, product management, and IT to support requirements, user acceptance testing, and change implementation for client facing and internal systems.• Led business planning process comprised of product management, IT, and business resources used to guide AOP spending against business unit strategic direction.• Represented organization as process owner to determine impact of changes to product offering that allowed for additional revenue generation to offset product decline.• Supported implementing redesigned client and consumer facing applications to lead to better user experience and drive increased revenue.

Led internal business teams of up to 25+ to support product and system enhancements related to revenue generation and cost savings. This included overseeing change management for both business and client.• Led client communication and testing to support data center migration with no impact to the client ability to order product.• Managed implementation of new Salesforce workflow tool for client services team to allowing sunsetting of non-supported technology.• Standardized process for executing and communicating price increases and product refreshes.