Gregory Williams Email & Phone Number

Kansas City, MO, US

• Provided project management and process support for acquisition and integration of manufacturing business and ERP system upgrade.
• Led team to implement ERP upgrade including change management, testing, training, and post implementation support.
• Defined interim and future state processes for integration of acquired business.
• Provided reporting and operational support to help normalize the operation post-acquisition.

Minneapolis, Minnesota, US

• Led team of 12 process engineers and analysts responsible for supporting enterprise-wide process initiatives to drive both cost savings and revenue generation. This included implementing standard tools and templates to.
• Implemented standard tool for tracking that allowed for better allocation of resources as well as tracking of success against target business outcomes.
• Supported process needs for ERP system implementation which significantly reduced number of systems and resources needed to support process.
• Created standard tools and templates to help develop a standard onboarding process for the team to ensure consistent outputs and service from the team.
• Automated Corporate Lean Certification process to drive increased adoption of lean principles across company.
• Implemented standard document repository of process documentation to allow for successful handoff to business.

Minneapolis, Minnesota, US

• Led teams of up to 65, with up to 10 direct reports, responsible for maintaining client specifications and systems from order placement to invoice of core product, as well as a team of SMEs for order to invoice systems.
• Expanded tracking and capacity measurements to drive better decision making around cost to serve clients and improvement opportunities.
• Partnered with business, product management, and IT to support requirements, user acceptance testing, and change implementation for client facing and internal systems.
• Led business planning process comprised of product management, IT, and business resources used to guide AOP spending against business unit strategic direction.
• Represented organization as process owner to determine impact of changes to product offering that allowed for additional revenue generation to offset product decline.
• Supported implementing redesigned client and consumer facing applications to lead to better user experience and drive increased revenue.

Minneapolis, Minnesota, US

• Led internal business teams of up to 25+ to support product and system enhancements related to revenue generation and cost savings. This included overseeing change management for both business and client.
• Led client communication and testing to support data center migration with no impact to the client ability to order product.
• Managed implementation of new Salesforce workflow tool for client services team to allowing sunsetting of non-supported technology.
• Standardized process for executing and communicating price increases and product refreshes.

Bachelor Of Business Administration - Bba

Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General