Gregory S. Email & Phone Number

New York, United States

New York, Ny, Us

• Administered customer relationships for both enterprise and SMB clients in the healthcare sector, showcasing proficiency in client management, scheduling, and operations over the entire sales cycle• Coordinated with cross-functional teams such as sales, product development, and customer support to ensure seamless customer experiences, identifying internal opportunities to improve system operations• Directed QBRs and tracked KPIs for current clients, with a focus on maintaining customer satisfaction• Spearheaded onboarding, including development and delivery of product training, for new clients

Brooklyn, Ny, Us

• Utilized strong interpersonal skills to cultivate interprofessional and patient relationships, resulting in a loyal client base, positive word-of-mouth referrals, and measurable customer feedback data• Led cross-functional teams in customer satisfaction improvement initiatives• Leveraged domain knowledge in healthcare to influence organizational change, continuously improve patient care, and contribute to positive outcomes in a data-driven and metrics-oriented healthcare setting

• Functioned as the primary contact for all accounts, offering comprehensive client support and tracking• Aligned digital marketing efforts with clinic-specific KPIs, focusing on patient acquisition costs, lead-to-patient conversion rates, and revenue generated from digital marketing campaigns• Developed performance reports against industry standards for online recruitment campaigns targeting licensed physical therapists, job boards, LinkedIn, and industry-specific forums• Collaborated with owners to identify target demographics and ensure cost-effective B2C ad campaigns• Generated regular reports showcasing key metrics such as ad traffic, conversion rates, and ROI

Charlotte, Nc, Us

• Managed a portfolio of key client accounts, both SaaS B2B and B2B2C, using CRM software• Utilized exceptional verbal and written communication skills to cultivate strong relationships with owners and C-level executives, while ensuring a deep understanding of their unique business needs• Managed the entire sales cycle, including prospecting, needs assessment, product recommendation, negotiation, product demonstrations and training sessions showcasing key features, and closing• Analyzed campaign performance metrics, fine-tuning strategies for maximum ROI and customer success • Collaborated with the marketing team to create compelling upselling collateral and presentations• Utilized a diverse range of online marketing tools and platforms, including SEO, PPC, social media, and email marketing, to drive engagement and sales

Doctor Of Physical Therapy, Physical Therapy/Therapist

Bachelor Of Science (B.S.)