Gregory Smith Email & Phone Number

Boise, Idaho, United States

Provide customer service to Navy personnel and civilians on the Navy/Marine Corps Intranet by troubleshooting and resolving various computer issues to include group policies, security configurations, software installations and maintenance, connectivity, account management, DNS and proxy servers, known network outages and providing information and workarounds when a permanent solution is not readily available. Provide on the job training and technical advice to new employees as part of their training and onboarding processes. Generate service tickets based on customer’s issues involving all computer issues and record all steps taken to resolve the issue(s). Ensure proper escalation of issues beyond my scope. Complete documentation in a clear concise manner to confirm continuity of support to the customer.

Camp H.M. Smith, Hi

Lead the activity of over 60 personnel in a 24-hr Joint Operations Center that monitors and directs military operations, multi-national and inter-agency coordination across an area spanning over half the globe and 36 nations. Directs military activities of service and functional components (Air Force, Army, Navy, Marines, Special Operations, Joint Reconnaissance, and information management) within a robust centralized command and control architecture. Synergizes military actions during crisis and synchronizes military support activities during Humanitarian Assistance / Disaster Relief operations. Manages crisis response, emergency actions, and sensitive events of the highest level of national attention.

Carlisle Barracks, Pennsylvania

Student at the Army's executive leadership school. Course of study included: Strategic Leadership, National Security Policy and Strategy, Defense Management and Theater Strategy. Interacted with senior officers of all branches of he US military, senior US federal civilians and a great number of international fellows that are senior officers in their countries.

Fort Belvoir, Virginia

Led a team of military and civilian Force Integrators. Represented the Army Reserve in various Department of the Army level analysis and planning initiatives to protect Army Reserve interests. The team was accountable for ensuring that the Army Reserve force structure actions, plans, and programs were consistent with the Defense Planning Guidance and Army plans. Analyzed, planned, and applied strategic plans that implemented organization change within the Army Reserve.

Crystal City, Virginia

Led a team of five Lieutenant Colonels that managed actions for all the Engineer, Chemical, Civil Affairs, Psychological Operations, Military Intelligence, Military Police, Aviation, and Signal units. This portfolio represented 582 different units. Personally responsible for the engineer units a force of 276 units and approximately 24,000 personnel.

Master'S Degree, Strategic Studies

Master Of Science (Ms), Organizational Leadership

Bachelor Of Science (Bs), Social Sciences