Citi Human Resources (HR) is responsible for recruiting, talent development, diversity, learning, benefits, compensation, and employee relations, and leads the firm’s Accountability, Culture & Talent program. Objective: Create an excellent employee experience and support Citi colleagues around the world, while maintaining best in class controls.Responsibilities include:Identify, Measure, and Assess HR function-level risks as an input to the Firm’s Emerging, Material, Growing, Idiosyncratic, and Top Risks.Perform Quantitative Assessment of HR risks and drive Qualitative Assessment including active engagement of HR Leadership to identify forward-looking and industry risks.Coordinate and manage Loss Capture Reporting and Attestation and develop complementary BRCC content.Complete the CCAR Reserve Exclusion (FRY-14) attestation for HR.Lead the HR Scenario Analysis Program, including building new scenarios and managing the strategic direction of existing scenarios.Manage the HR Lessons Learned Program and related reporting.Quarterly HR inputs into the firm’s Risk Assessment of the Plan (RAOP).Collaborate with internal and external partners; provide guidance and support related to the Ops Risk Program.Navigate second-line challenges across all core activities.Challenge the status quo and simplify wherever possible.

Global Controls Leader responsible for supporting and transforming the global HR MCA (Managers Control Assessment) Program by simplifying and refining the MCA architecture. Identifying and utilizing AI and automation tools to improve control capabilities and monitoring of control performance. Improving MCA content quality through continued transformation and execution of the HR Quality Assurance Program.

Global Head of Risk & Control | 2018 to 2022Senior Vice President, Global Risk & Control, HR Shared Services | 2018 to 2022I was promoted after overseeing the identification, assessment, and mitigation of franchise, reputational, and operational risk across HR Shared Services, which supports >200,000 employees in 95 countries. I develop strategies to evaluate control effectiveness, ensure audit readiness, monitor and remediate risk events, and embed a culture of proactive risk identification and awareness. I also provide broad ranging operational risk and control direction counsel to senior leaders and regional management teams.Scope of Duties:Internal Audit | Operational Risk Management | Control Assessment | Global Governance/Audit ManagementSOX Reviews | Regulatory Compliance | Application Security/Entitlement Models | 3rd Party ManagementStaff Training | Global Reporting/Program Management | Risk & Control Metrics▶ Launched an educational campaign to raise risk awareness; implemented an incident management protocol to help self-identify and communicate concerns, perform root cause analysis, and drive meaningful corrective actions with a sense of urgency, safety and transparency to achieve improved audit results.▶ Established stringent data protection standards including enhanced password construction, independent verification of encryption/password controls, and entitlement reductions. Concurrently elevated employee awareness of personal accountability, resulting in a significant reduction in overall security events.▶ Developed a comprehensive, simplified, and OD-aligned HRIS entitlement structure; positioned for future automation, configuration, straight-through entitlement processing, and hands-off management.

I was tasked with managing our risk and control programs for HRSS in North America; so I led the implementation of wide-reaching organizational protocols to ensure compliance with all corporate policies and standards, and I fostered cooperation and partnership with senior management and business leaders to develop an environment focused on and committed to risk, control, and continuous process improvement at the forefront of all projects and initiatives.Scope of Duties:Internal/External Audit Activities | Risk Assessment | Regulatory Compliance | Culture Building | Data PrivacyProcess Reengineering/Automation | BCP | Crisis Management | SOX Controls | Information Security▶ Assumed leadership of a newly-consolidated and disjointed global services organization; implemented risk and control best practices that resulted in improved audit results and customer service/net promoter scores within two years.▶ Migrated employee call center into North America hub location; designed and implemented activity-based, transaction-level, and completeness controls that contributed to overall gains in customer experience.▶ Consolidated globally distributed payroll operations into regional hubs and in-house operations to reduce risk, reduce cost, leverage existing best practices, and gain efficiencies.

- Consolidating globally distributed payroll operations into regional hubs and in-house operations to reduce risk, reduce cost, leverage existing best practices, and gain efficiencies- Managing the risk and control program for HRSS in North America, and leading implementation of global best practices- Anticipating and assessing risks and implementing necessary controls to ensure minimal exposure to the HRSS organization and to the Citi franchise- Implementing wide-reaching organizational protocols to ensure compliance with all corporate policies and standards - Fostering cooperation and partnership with senior management and business leaders to develop an environment that is focused on and committed to risk and control and continuous process improvement- Championing risk and control, and ensuring that it is at the forefront of all projects and initiatives- Managing all organizational internal and external audit activities, and achieving exemplary results, with no material findings or issues- Assessing the organizational risk profile and continually enhancing controls and maximizing efficiency through process reengineering and automation- Responsible for development and maintenance of business continuity plan to ensure sustained business operations in the event of a crisis- Identifying, documenting, and continually assessing key processes, identifying risks, and testing controls in accordance with Sarbanes-Oxley- Maintaining compliance with U.S. and international data privacy laws related to data transfer between multiple countries- Conducting information security assessments of Citi third party vendors

- Managing the risk and control program for HRSS North America- Implementing organizational protocols to ensure compliance with all corporate policies and standards- Fostering cooperation and partnership with senior management and business leaders to develop an environment that is focused on and committed to risk and control- Championing risk and control, and ensuring that it is at the forefront of all projects and initiatives- Managing all organizational internal and external audit activities, and achieving exemplary results, with no material findings or issues- Conducting operational reviews to ensure compliance with Citi policies and standards- Responsible for development and maintenance of business continuity plan to ensure sustained business operations in the event of a crisis- Identifying, documenting, and continually assessing key processes, identifying risks, and testing controls in accordance with Sarbanes-Oxley- Serving as Business Information Security Officer for HRSS North America, ensuring that all processes and supporting applications protect Citi information in all forms- Reviewing and approving all requests for nonpublic personal information to ensure data protection- Investigating and resolving all actual and suspected breaches of information security

$50MM profit center providing clients with alternatives to workers’ compensation insurance.

$20MM profit center providing clients with alternatives to workers’ compensation insurance

Managed a diverse range of projects including Pensions, Long Term Care, Provider Excess Loss, Stop Loss, and Long Term Disability