As an Apple, Inc. contractor, I enjoyed providing exceptional customer phone support at an onsite call center. I delivered very satisfactory customer service while maintaining at or better than average Key Performance Indicators/Metrics for the role. I directly supported the Team Manager with taking team meeting minutes and various tasks. I took the lead in assisting the team with various training, feedback, team building activities while supporting team members throughout the work day with troubleshooting and supported issue resolution methods.

Utilizing my Equipment Maintenance experience from Nanosolar, Inc. and Solyndra, Inc, I provide technical expertise for high tech vacuum tools, roll-to-roll technologies, equipment move (disconnect and startup) for a variety of industrial manufacturing tools. I come with a can-do attitude working well in a project supervising position, working independently or in a team. I can provide preemptive troubleshooting. I work well under strict time, budget and quality constraints. My goal is to provide high quality work with high approval.

Responsible for all manufacturing tool up-time. Work with senior engineers, tool engineers, production managers, operators and other equipment owners with all aspects of cell manufacturing. Immediately assess and resolve any production issues which occur during cell manufacturing. Upgrade and turn-up production tools. Continuously develop and implement higher manufacturing efficiencies. Order required spares and tools. Maintain and schedule training for Equipment Owners. Participate as a member of the company Emergency Response Team. Work safely with over-head cranes, forklifts, power and hand tools.

- Coordinated and completed build projects under budget and before schedule.- Built and assembled leading edge vacuum tools for the production of solar voltaic tubes. - Worked independently and in teams disassembling and troubleshooting the start-up of the vacuum tools. - Troubleshot Robotic Work Cells (RWC) which moved raw and finished product to and from the vacuum tools during production. - Performed Preventive Maintenance on vacuum tools between production runs. - Connected AC & DC power cables, cooling water lines and control & sensor cables to the vacuum tool and its supporting components. - Handled hazardous materials used during production. - Assisted with operating, maintaining and troubleshooting/re-engineer prototype photovoltaic module assembly equipment. - Work safely with over-head cranes, power and hand tools.

- Repaired and recovered copper facilities in an aerial and buried environment. - Provided customer service and troubleshooting for Plain Old Telephone Service (POTS), DSL and digital circuits. - Located buried facilities by reading and interpreting technical drawings and cable maps, from electronic testing.- General knowledge of use with hand tools.

- Coordinated and organized peers on conditioning projects. - Located, conditioned, repaired, and upgraded F2 copper facilities in an aerial and buried environment in order to support the application of U-Verse, an IPTV technology utilizing a FTTN (Fiber To The Node) methodology. - Assisted Line Crew, regular Construction, and First Mile (copper facility rehabilitation) work groups. Handled customer related concerns.

- Managed the development, construction and operations of a fast pace and growing franchise restaurant. - Managed employees and overall daily operations- Provided marketing direction for the regional and store location. - Main expertise was Computer and Network support for restaurant, personnel management and customer satisfaction. - Handled customer related concerns.

- Provided customer service and troubleshooting for POTS/DSL/digital circuits. - Identified, maintained and upgraded defective outside plant facilities from customers' location to Central Office. - Trained and organized projects for co-workers in a new copper facility rehabilitation work group – Cable Rehab.- Developed training course and trained fellow MST's on job and computer related skills. - Provided both software and hardware troubleshooting and enhancements for the networked office and technician issued computers and printers.

- Worked for subsidary, Silicon Microstructures, Inc.- Supported the R&D and the production line for silicon capacitive pressure sensor products. - Analyzed reliability results on current products and future product designs. - Organized, installed and implemented continuing improvements on 2 additional pressure sensor final test systems.

- Part of Kevin Wolf & Associates Consulting- Developed and maintained websites for the City of Davis and small businesses. - Developed material and training for Internet dial-up setup, web browser, and e-mail software related training.- Provided on-site software installation, computer setup, and end-user training.