Microsoft Active Directory design, implementation and maintenance, DHCP, DNS, Wins, NT 4, Windows Server 2000 and 2003Level II phone and desk support using HEAT, ALTIRIUS and REMEDY ticketing system to approx. 3500 usersStrong Remote Phone Support, troubleshooting and resolutionMicrosoft Exchange Server Novell Netware 4.x, 5.x, 6.x, NDS, NDPS, E Directory, Directory Design, implementation, and administrationSecurity, LAN\WAN design, implementation and… Show more Microsoft Active Directory design, implementation and maintenance, DHCP, DNS, Wins, NT 4, Windows Server 2000 and 2003Level II phone and desk support using HEAT, ALTIRIUS and REMEDY ticketing system to approx. 3500 usersStrong Remote Phone Support, troubleshooting and resolutionMicrosoft Exchange Server Novell Netware 4.x, 5.x, 6.x, NDS, NDPS, E Directory, Directory Design, implementation, and administrationSecurity, LAN\WAN design, implementation and administrationFirewall/VPN (Watchguard, Gauntlet)Anti Virus solutions at enterprise level (Symantec, Trend)Helpdesk design, implementation and operations (magic and grouplink)Avaya Phone Systems (definity and audix)Server Room APC PowerstruXtureScripting using VB and PowershellOne-on-one mentoring Junior Level Help Desk I employeesMicrosoft Office Suite (XP, 2003, 2007, 2010); Providing Computing solutions for SOHO, Business and home based clients. Services include, but are not limited to: computer hardware repairs (example: troubleshooting main boards to the component level and replacing power supplies), resolving hardware and software conflicts, networking solutions, and designing and maintaining web pages. Show less

Responsibilities include day-to-day , troubleshooting of computer software and hardware for corporate computer and laptops through Remedy Ticket systemDocumentation of problem / resolution through Remedy Ticketing SystemWrote technical procedures for software/hardware resolutions, trained/mentored other IT personnel in proceduresProvided remote, strong phone and desktop support for issues relating to hardware or softwarePerform installation, configuration, service and… Show more Responsibilities include day-to-day , troubleshooting of computer software and hardware for corporate computer and laptops through Remedy Ticket systemDocumentation of problem / resolution through Remedy Ticketing SystemWrote technical procedures for software/hardware resolutions, trained/mentored other IT personnel in proceduresProvided remote, strong phone and desktop support for issues relating to hardware or softwarePerform installation, configuration, service and troubleshooting for Windows 2000/ XP Professional Microsoft Office 2003, Outlook 2007 email, Lotus Notes, MacAfee Virus Scan, Norton Utilities and Norton GhostConducted setup of user accounts in Active directory, including password resets, group memberships or modifications, contributed in resolving network and wireless configuration/network problems.Installation and configuration of 3com Network Interface Adapters. Solid understanding of network protocols and concepts (DHCP,DNS and TCP/IP)Configuring systems for network, running Cat-5 wire to systems, turning on network socket switches for different systemsAssisting users with questions/training regarding hardware/software packages, transferring data from user's old PC to new PC using Lap Link software and cables, Instructing users on new computer operation, taking inventory of new/old computers as well as labeling them. Hardware/Software installation, including configuring motherboards for various CPUs reformatting hard drives for any operating system, fully configuring Windows XP for any compatible hardware. Taking inventory of computer equipment; performing diagnostics and providing a written providing guidance to customers who were not sure of their equipment needsProvided basic troubleshooting of Blackberry and IPhone Devices Show less

Provided remote, strong phone and desktop support for issues relating to hardware or softwareAdd/remove as well as provide support to system users for Windows AD and Novell Environments. Support Windows XP workstations, Windows 2000/2003 servers, and NetWare Servers. Working with users via remote access using Zenworks and assisting them with PC/LAN or software problems. Applications supported include MSOffice, Teller, RMS, Omniform, Tokopen, Adobe Acrobat, PDF Create, Paperport and… Show more Provided remote, strong phone and desktop support for issues relating to hardware or softwareAdd/remove as well as provide support to system users for Windows AD and Novell Environments. Support Windows XP workstations, Windows 2000/2003 servers, and NetWare Servers. Working with users via remote access using Zenworks and assisting them with PC/LAN or software problems. Applications supported include MSOffice, Teller, RMS, Omniform, Tokopen, Adobe Acrobat, PDF Create, Paperport and WITS.Troubleshooting hardware related issues with Dell Laptops like Latitude 800, 630 and Dell Desktops like Optiplex GX 240, GX 260, and GX 330. Also working with Network-Personal printers like Dell LaserJet, HP LaserJet troubleshoot printer issues like paper jams, installation of printers and drivers, change toner, change fuser kits and connectivity issuesSetup and configured SharePoint and other test servers in a 2003/2008 test environment.Performed routine network operation center tasks such as reviewing operating logs, system imaging, creating new user accounts on network and assisting w/ troubleshooting of applications from the network and desktop areasOther duties included help desk calls and change requests from corporate and branch users, assist with setup of new branches and the updating of old branches. Show less

Network AdministrationResponsible for overseeing new applications and products that significantly improved client service and productivity of information technology services. Server maintenance, VPN reliability, Internet access, configuration & maintenance of workstations and laptops, help desk support; VOIP phone system administrationSignificantly improved information flow and productivity by installing Windows Server 2003; Setup VPN for remote users to access network via… Show more Network AdministrationResponsible for overseeing new applications and products that significantly improved client service and productivity of information technology services. Server maintenance, VPN reliability, Internet access, configuration & maintenance of workstations and laptops, help desk support; VOIP phone system administrationSignificantly improved information flow and productivity by installing Windows Server 2003; Setup VPN for remote users to access network via Broadband connections; Installed a print server to allow printing from anywhere on LAN / WAN network to any printer in the system; Outfitted field personnel with Dell laptops and digital cameras, which allowed real-time information sharing while working in the field; significantly improved system dependability by upgrading all servers to Raid Level 5; Standardized equipment and software in order to prevent future system failures; Regularly purchased and installed new PCs, laptops, printers, phone, and software applicationsGauged vendor's needs and system capabilities and recommended appropriate technology solutions regarding T1, DSL, Frame Relay, and ISDN lines. Performed technical research on future projects and produced reports on project rollouts, new technologies, and best methods of implementing new technologies. Implemented a Disaster Recovery Plan to ensure data backup and recovery. Implemented virus protection system to provide real-time data, servers, e-mail and Internet traffic Show less

Perform all purchasing of computer hardware, software and suppliesSet-up and configure at main office and remote sitesInstall new software and applications on mainframes and PCsOversee existing system maintenance, including micro code release updates User Training/DevelopmentCreate and maintain a database for all the departments in regards to inventory of financial documentations and statementsTo keep organized documents of all employees, customers and potential… Show more Perform all purchasing of computer hardware, software and suppliesSet-up and configure at main office and remote sitesInstall new software and applications on mainframes and PCsOversee existing system maintenance, including micro code release updates User Training/DevelopmentCreate and maintain a database for all the departments in regards to inventory of financial documentations and statementsTo keep organized documents of all employees, customers and potential clientsTroubleshoot department employees and customers with problems in completing tasks regarding all financial documents Show less