• Increased sales by 6%, going from -4% for the year to now +2% for the year. Increased Gross Profit Margin by 4%.• Implement sales strategies and execute business plan to achieve sales volume, product mix, and profit objectives.• Develops strategies to promote team member adherence to company regulations and performance goals• Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks• Interview, hire and coach for improvement team members • Communicates deadlines and sales goals to team members• Conducts team meetings to update members on best practices and continuing expectations• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines• Ensures company brand materials and physical working spaces meet and exceed company presentation standards• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance• Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints

• Increased overall sales by 64% with a 5% Gross Profit Margin increase.• Set new sales record for weekly sales by 9% of old record.• Onboard, train and develop new team members. Also, handle employee relations.• Provide training workshops for team members to go to in order to further their career and development.• Going to business network speaking engagements of about 30 to 40 business owners and business professionals to promote our business through presentation.• Develop promotional campaigns to encourage vehicle owners to choose our company for their next service and/or repair. This also includes building business to business relations. • Organized and navigated community service projects. Planning the events, negotiated with different vendors, that I have built a relationship with, and convinced them to donate supplies and food needed for the events. Going to schools, “Help Ministries” and explain to them our proposal, then gather names of clients to offer our services to them on that day of our event.• Create sales goals for sales team and improve sales process in order to achieve these goals.• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to customer.• Review past services of customer vehicles and call on them. Take feedback and answer any questions or concerns. Ensuring the highest level of customer satisfaction so that clients continue to return to Christian Brothers Automotive for future work or services. • Direct procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garage and storage facilities.

 Responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by Firestone. Supervise technicians’ performance and arrange training programs to keep the team’s skills up to date. Co-manage and prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed quickly as possible. Accountable for maximizing revenue by attracting more customers or increasing the value of each service job Develop promotional campaigns to encourage owners to choose the shop for their next service or repair. Set up a system to contact existing customers when their next scheduled service is due.  Ensured the highest level of customer satisfaction so that clients continue to return to Firestone for future work or services. Responsible for the entire customer service experience from the service drive until vehicle is turned back over to customer Oversee day –to-day shop activities, ensuring quality repairs and efficiency Direct procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garage and storage facilities. Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operations delays in other departments. In direct communication with Store Manager to make sure that all programs are being implemented with both sales and service teammates. Hold meetings and presentations.