Gregory Van Tighem Email & Phone Number

High-performing customer service and business communications professional with more than 30 years of experience delivering high-impact work in the journalism profession and transportation and insurance industries. Skilled in developing strong internal and external relationships to facilitate the collaborative achievement of organizational goals. Confident in ability to operate effectively in fast-paced environments such as newsrooms, high-volume call centers and airport ticket counters and gates and leverage skills in writing, customer service and communications to enable team success. Committed to life-long learning and going the extra mile to facilitate continuous improvement.Possess extensive knowledge/experience with the following:* Responding to customer and passenger questions and issues quickly and efficiently;* Adhering to security protocols;* Resolving complex travel issues involving luggage and travel documents;* Implementing PR programs; * Creating online content for social media sites including Facebook, Twitter and Instagram; * Utilizing SEO and analytics to obtain maximum exposure; * Driving press coverage from top industry vertical to top-tier publications for a variety of private and publicly traded companies; * Offering sound counsel to enhance an organization’s awareness and reputation in the community and to serve its communications and public relations need;* Working in fast-paced environments to lead PR, business communication or community outreach or to support sales and marketing efforts; * Eager to learn and apply new skills. Specialties: checking travel documents, baggage claim services, research, writing, editing, brand development and management, photography, media relations and news strategy, news releases, social media, video, thought-leadership materials, crisis management, client service, message strategy and development and media and industry events.

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  Customer Service Agent

  Worldwide Flight Services (Wfs)

  Oct 2023 - Present - Seatac, Washington, United States

  Check in passengers on various Lufthansa and Air Canada flights, ensuring they have the proper documentation including passports, identity cards and visas to arrive and stay in Canada or Great Britain or transit those countries while traveling on to other destinations. Complete flight reports using FirstRamp application.Ensure luggage is properly checked in, handled and delivered to ramp operations.