Gregory Vanzee Email and Phone Number

Creating useful and decorative lawn and garden pieces from reclaimed wood.

 Supervise team of inbound debt collectors Perform monthly performance updates with team Coach and motivate representatives on strengths and areas to improve Perform annual reviews Handle disciplinary action and terminations according to company policy Assemble reports outlining production

 Manage inbound and outbound client projects including daily reporting and client interaction  Responsible for maintaining appropriate staff levels to meet department and facility needs including recruiting, interviewing, hiring, training, disciplinary actions, and terminations. Analyze utilization and capacity. Review / analyze current departmental processes for suitability; design, implement, and manage reports related to departmental performance. Respond appropriately to constant change in priorities and within the organization. Provide individual and team feedback, and recommend measures for improvement

 Manage team of customer assistance representatives in Teleconferencing Center Plan and direct team meetings to update team members on on-going changes to company products and procedures Account Management responsibility for all teleconferencing clients Sell teleconferencing products to new and existing customers Facilitate troubleshooting of system failures with equipment manufacturer Compile, complete and report client billing; design, implement, and manage reports related to departmental performance including billing figures and trends Establish departmental goals to improve performance Responsible for maintaining appropriate staff levels to meet department goals including interviewing, hiring, training, and disciplinary actions Schedule business and non-business customer assistance representatives on a monthly basis

 Manage Quality Assurance and Training Departments Determine and analyze trends within departments and the impact on the company as a whole Provide individual and team feedback, recommend measures for improvement, and administer disciplinary action Interact as a member of the senior management team to alert all levels of management of market trends and address questions or concerns regarding client business and/or industry Assess and implement needs of company client base as they relate to training and quality assurance Design, recommend, and develop employee incentive programs Departmental budget responsibility Audit internal departments company-wide to ensure flow of work Utilize Microsoft Office programs and Windows operating systems on a daily basis Develop and analyze reporting, new tools for work types, third party monitoring, and monitoring as a client product Promoted within company from entry-level to management position within one year based on merit and initiative