Gregory Visone Email & Phone Number

• Provide front-line support to our customers in an effort to drive loyalty and long term customer retention.• Respond to all inquiries promptly with professionalism and subject matter expertise.• Demonstrate strong customer focus and commitment to quality.• Follow all policies and procedures to ensure accuracy and consistency.• Work with customers to resolve issues on their first interaction with us, follow-up with those requiring additional information and identify and escalate issues as appropriate.• Become a subject matter expert on theScore Bet mobile application.• Build relationships with customers by providing a positive and informative experience in a 24/7 customer support environment.• Use internal tools and systems to manage a productive workflow.• Document all communications with customers to promote a consistent experience across all support channels.• Contribute to the achievement of team goals and outcomes.• Utilize all resources and tools to troubleshoot and diagnose customer issues.

East Rutherford, New Jersey, United States

I managed the cameras; developed security procedures from above; monitored money escorts across the racetrack; contacted and coordinated with state police, fire department and EMTs in cases of emergency; ran investigations to trace disputed monetary transactions through forensic accounting; utilized critical thinking to determine and find the source of cashier and vault shortages, including attempted thefts (both by employees and patrons); ran investigations in regards to compliance of New Jersey State Law by both patrons and management; established and managed the schedule for 13 people; and maintained records of all major incidents at the sportsbook.