Gregory Wall Email & Phone Number

Birmingham, England, United Kingdom

• Managing and oversee the entire cafe operation
• Delivering customer guest services
• Ensuring guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall cafe marketing strategy
• Participate at local events

Birmingham, United Kingdom

• Manager at Opus Cafe @ Ikon Gallery
• Recruit, hire, train, and supervise staff
• Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
• Monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the cafés customer base
• Monitor and maintain inventory
• Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly

Kings Heath, Birmingham

Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. Hiring and training staff to provide excellent service to patrons. Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed.

Assisting with the entire catering operation at the MAC:OrderingTrainingRecruitmentServiceProgrammingCash HandlingLine Managing

In a Senior Customer Service position dealing with all front facing customer operations at the Birmingham Hippodrome including:Customer queries and complaintsSelling various goods such as confectionery and programmesTraining casual staff and volunteersHealth and SafetyAssisting with disability awareness programsGeneral maintenance

Southampton, United Kingdom

Supervising bar operations during a number of events such as sold out gigs, banqueting, silver service, club nights.

1St Class Honours (Ba), Scriptwriting For Film And Television, 1St

Education record