Gregory Warner Email & Phone Number

Greater New York City Area

-Premier/Innovatix, New York, NY Vice President, Customer Care, Membership and Corporate Accounts (February 2013 to Present)Customer Care - Manage the Customer Care Department consisting of 50 internal Customer Service Representatives, and oversee Client Service Associate (CSA) activities (number of calls, new contracts, revenue generated) to ensure the accuracy of bonuses. Revenue Expansion – Directly led the Customer Care Team (the “engine” that drives the company), to outperform the External Sales Teams generating 330,690 new contracts and more than $1.6M in new revenue. Directed Client Service Associates (CSA) responsible for revenue growth and retention, in effective account management and tactical execution of sales initiatives. Corporate Accounts - Manage an external sales force of five and oversee management of corporate accounts. Manage the company’s largest National Accounts, generating the highest revenue - greater than 20% of the company’s total revenue. Membership - Manage the Membership Department, process new memberships, update the roster, and work with the parent company to ensure list integrity.Accomplishments:*Directly led the Corporate Accounts Department and generated more than $20M in new revenue (2016).*Asked by the CEO to take over a national account external sales team that was under-performing. Working with the team, increased revenue more than 30% and brought in more than 30 new accounts*Developed an internal sales plan, goals and standards that tracked every staff member’s daily activity.*Launched a new department that grew business 129% (2015 over 2016)*Drafted comprehensive sales and customer service goals, standards and commission plans*Led a staff of 50+ Customer Service Representatives who continually met “reach” goals