Gregory Waugh Email & Phone Number

Austin, Tx, Us

New York, New York, United States

• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Spearheaded strategic product roadmaps with cross-functional teams, achieving a 25% improvement in alignment with business goals and a 15% increase in successful quarterly OKRs• 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Led a team of 20 product managers and engineers to launch 15+ innovative solutions in 18 months, driving a 25% revenue increase. Supervised 10+ direct reports, managed department budget, and ensured 95% on-time delivery• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed a portfolio of products integrated with Microsoft 365 and AI, driving a 25% increase in user adoption and satisfaction. Leveraged Microsoft 365’s suite of tools to enhance collaboration, streamline workflows, and improve overall productivity• 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁: Partnered with Microsoft to implement Copilot features within Microsoft 365, reducing manual tasks by 30% and enhancing decision-making processes with new AI-driven features• 𝗠𝗮𝗿𝗸𝗲𝘁 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Conducted market research and competitive analysis, identifying opportunities that led to a 35% boost in customer satisfaction and strengthened market leadership• 𝗔𝗴𝗶𝗹𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Led agile initiatives by prioritizing features, maintaining a clear product roadmap, and facilitating communication, resulting in a 60% improvement in team efficiency and a 40% reduction in development cycle times• 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Presented product insights and performance metrics to senior leadership, facilitating strategic decisions and achieving a 30% increase in stakeholder satisfaction and additional funding for future initiatives

Austin, Texas, United States

• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗥𝗼𝗮𝗱𝗺𝗮𝗽: Directed the development and execution of comprehensive product roadmaps, ensuring alignment with business objectives and market demands. Successfully led the strategic planning for a new enterprise productivity suite, resulting in a 15% increase revenue• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led a high-performing team of 10+ direct reports, including product managers, UX designers, and engineers, fostering a culture of innovation and excellence • 𝗠𝗮𝗿𝗸𝗲𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Conducted in-depth market research and competitive analysis to identify opportunities and inform product decisions. Identified a gap in the market for a cloud-based infrastructure solution, leading to the development of a product that generated $5M in annual revenue• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Engaged with key customers and stakeholders to gather feedback, understand pain points, and drive customer-centric product enhancements. Implemented a customer advisory board that provided critical insights, resulting in a 30% increase in customer satisfaction scores• 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵: Spearheaded initiatives that resulted in a 25% increase in annual recurring revenue (ARR) and a 20% improvement in customer retention rates• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀: Successfully launched 8 new SaaS products/features, achieving a 95% on-time delivery rate and exceeding performance targets• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated with sales, marketing, and engineering teams to ensure seamless product development and go-to-market strategies. Coordinated cross-functional efforts that led to the successful rollout of a major platform upgrade, enhancing UX and performance• 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: Leveraged data analytics to drive product decisions, optimize UX, and enhance product performance. Utilized A/B testing and analytics to refine product features, resulting in a 25% increase in ARR

Connecticut, United States

• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Directed IT strategy, product development, and operations for a major retail enterprise, aligning technology initiatives with business goals. Led a $10M digital transformation project, increasing efficiency by 30%• 𝗧𝗲𝗮𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Led a team of 15+ direct reports, including engineers, product managers, support desk staff. Managed a $5M IT budget, boosting productivity by 25% • 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Designed and implemented new technology solutions, including mobile applications and e-commerce platforms. Launched a mobile app that increased customer engagement by 40% and sales by 25%• 𝗨𝘀𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Collaborated with developers on product design and feature functionality to deliver optimal user experiences. Implemented a feedback loop system that reduced complaints by 20% and improved satisfaction• 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: Drove the IT product roadmap for application development and M&A. Integrated IT systems during a $500M acquisition, ensuring seamless operations and data consistency• 𝗘𝗥𝗣 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Led ERP system deployment and management, optimizing processes and enhancing efficiency. Implemented an ERP system that cut operational costs by 15%• 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Partnered with senior leadership to identify technology-driven opportunities and champion innovation. Presented quarterly innovation reports, leading to the approval of three major tech initiatives• 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Established and enforced robust cybersecurity protocols to safeguard data. Implemented security measures that reduced breaches by 30% and ensured compliance• 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed IT infrastructure, including networks, servers, and cloud services. Achieved 99.9% uptime and migrated 70% of services to the cloud, enhancing scalability and reducing costs

Austin, Texas, United States

• 𝗘𝗻𝗱-𝘁𝗼-𝗘𝗻𝗱 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Led SaaS solution implementations for 50+ clients, ensuring on-time, within-scope, and on-budget delivery. Achieved a 95% client satisfaction rate and reduced implementation time by 20%• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Managed a team of 10+ direct reports and department budget, improving team performance by 25%• 𝗦𝘆𝘀𝘁𝗲𝗺 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Ensured seamless integration with existing systems, optimizing workflows and automating processes to enhance operational efficiency. Implemented best practices for data migration and system interoperability, reducing integration issues by 30%• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Worked with product managers, engineers, support desk, and product designers to customize software solutions, meeting client needs and driving business value. Facilitated 30+ workshops to align product features with market demands, resulting in a 25% increase in feature adoption• 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed relationships with key stakeholders, providing regular updates and ensuring alignment with business goals. Conducted quarterly business reviews to assess project impact and identify areas for improvement, leading to a 20% increase in stakeholder satisfaction• 𝗖𝗹𝗶𝗲𝗻𝘁 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗮𝗻𝗱 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Oversaw the onboarding and training of client teams, facilitating smooth transitions and fostering long-term adoption. Developed training materials and conducted 50+ workshops, reducing onboarding time by 30%• 𝗣𝗼𝘀𝘁-𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Led post-implementation support and continuous improvement initiatives, driving customer satisfaction and retention. Established a feedback loop to capture client insights, informing future product enhancements and achieving a 15% increase in customer retention

Amarillo, Texas Area

• 𝗙𝘂𝗹𝗹-𝗖𝘆𝗰𝗹𝗲 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Led end-to-end implementation of Microsoft Dynamics 365 ERP & SalesPad solutions, including requirements gathering, system design, customization, testing, and go-live support• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led a team of 10+ consultants, fostering a collaborative and high-performance work environment. Mentored team members in best practices for ERP implementation and client management• 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗗𝗲𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed ServiceNow support desk resources, ensuring timely resolution of client issues and efficient allocation of support tasks• 𝗖𝗹𝗶𝗲𝗻𝘁 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Worked closely with clients to understand business processes and translate them into functional specifications for system configuration, ensuring solutions met their needs• 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀: Customized Dynamics 365 modules to meet specific client requirements, aligning with industry best practices and optimizing system functionality• 𝗗𝗮𝘁𝗮 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed data migration activities, including data mapping, cleansing, and validation, ensuring accurate and seamless data transfer• 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻: Developed and executed test plans, coordinating with key stakeholders to ensure successful User Acceptance Testing (UAT) and system validation• 𝗘𝗻𝗱-𝗨𝘀𝗲𝗿 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Provided comprehensive end-user training and created detailed documentation to support smooth adoption and long-term success• 𝗣𝗼𝘀𝘁-𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Supported post-implementation activities, including system upgrades, enhancements, and troubleshooting, to optimize system performance• 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Collaborated with technical teams to design and implement integrations with third-party applications and legacy systems

Boston, Massachusetts, United States

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led multiple Microsoft Dynamics 365 implementation projects, managing all aspects from project planning, requirements gathering, and solution design to deployment and post-go-live support• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated with IT, finance, and operations teams to ensure ERP solutions aligned with business objectives• 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Conducted in-depth analysis of business processes, identifying optimization opportunities and recommending solutions to streamline operations• 𝗗𝗮𝘁𝗮 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Managed data migration and integration activities, ensuring seamless transitions from legacy systems to Dynamics 365• 𝗘𝗻𝗱-𝗨𝘀𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Provided ongoing support and training to end-users, ensuring successful adoption of new systems and processes• 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗟𝗶𝗮𝗶𝘀𝗼𝗻: Served as a liaison between business stakeholders and technical teams, translating business needs into technical requirements• 𝗔𝗴𝗶𝗹𝗲 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Leveraged Agile methodologies and served as a Scrum Product Owner to deliver projects on time and within budget

Greater Boston Area

• 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed the preparation and analysis of financial statements, ensuring compliance with GAAP and industry-specific regulations• 𝗘𝗥𝗣 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Led the implementation, design, and configuration of new ERP accounting and financial reporting software, enhancing efficiency and accuracy of financial operations• 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁: Oversaw accounts payable and receivable, general ledger, payroll, and financial reporting functions• 𝗥𝗲𝗰𝗼𝗻𝗰𝗶𝗹𝗶𝗮𝘁𝗶𝗼𝗻𝘀: Conducted detailed monthly, quarterly, and annual reconciliations to maintain accurate financial records• 𝗕𝘂𝗱𝗴𝗲𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗙𝗼𝗿𝗲𝗰𝗮𝘀𝘁𝗶𝗻𝗴: Collaborated with senior management to develop and manage annual budgets, forecasts, and strategic financial plans• 𝗔𝘂𝗱𝗶𝘁 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Coordinated with external auditors during annual audits, providing necessary documentation and resolving audit findings• 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Provided financial analysis and insights to support decision-making in mortgage origination, underwriting, and servicing

Boston, Ma

• 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁 𝗣𝗿𝗲𝗽𝗮𝗿𝗮𝘁𝗶𝗼𝗻: Prepared and analyzed financial statements in compliance with GAAP and statutory accounting principles (SAP) specific to the insurance industry• 𝗘𝗥𝗣 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Led the implementation of new enterprise (ERP) accounting software systems, enhancing efficiency and accuracy of financial reporting operations• 𝗖𝗹𝗼𝘀𝗶𝗻𝗴 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀: Oversaw month-end, quarter-end, and year-end closing processes, ensuring accuracy and timeliness of financial reporting• 𝗦𝘁𝗮𝘁𝘂𝘁𝗼𝗿𝘆 𝗙𝗶𝗹𝗶𝗻𝗴𝘀: Managed the preparation of statutory filings, including NAIC Annual and Quarterly Statements, and coordinated with regulators to ensure compliance• 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗥𝗲𝗰𝗼𝗻𝗰𝗶𝗹𝗶𝗮𝘁𝗶𝗼𝗻𝘀: Performed detailed account reconciliations, ensuring the accuracy of balance sheets and income statements• 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗖𝗼𝗻𝘁𝗿𝗼𝗹𝘀: Led the development and implementation of internal controls to mitigate financial risks and enhance operational efficiency• 𝗔𝗰𝘁𝘂𝗮𝗿𝗶𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated with actuarial teams to review and validate insurance reserves, premium calculations, and loss reserves• 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗙𝗼𝗿𝗲𝗰𝗮𝘀𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗕𝘂𝗱𝗴𝗲𝘁𝗶𝗻𝗴: Assisted in the preparation of financial forecasts and budgets, providing insights to senior management on key financial metrics• 𝗔𝘂𝗱𝗶𝘁 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Coordinated with external auditors during statutory audits, providing necessary documentation and addressing audit findings

Product Management & It Strategy, Information Technology

Bachelor Of Arts Degree; B.A., Business Administration - Marketing & Communications

Activities and Societies: Debate Team Captain: Nationally Awarded for Excellence in Debate - Recipient of the National Leonard E. Smith.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Varsity Athlete, Cross Country Team