• Provided exclusive end user support for a web application with 20k+ users, serving as the primary point of contact and resolving 900+ trouble tickets, enhancing the development team's image through positive customer interactions.• Led a 12-member enterprise-level development team as Agile Scrum Master, overseeing Software Engineering, Database Engineering, Systems Administration, and Cybersecurity sub-teams, effectively planning sprint cycles, conducting sprint ceremonies, providing interpersonal coaching, and maintaining direct communication with the product owner and stakeholders.• Orchestrated the successful development of a $10 million web application; leading a team of software engineers, implementing a project plan that integrated multiple external intelligence service centers into a cohesive multi-page application, and strategically redirected priorities to transition from multi-page to single-page application. Proactively managed weekly incoming requests to maintain team focus and minimize distractions.• Acquired proficiency in Oracle SQL within four months with no prior knowledge, successfully addressing over 30 database analysis requests, many of which answering USSOCOM J2 priority requirements, and significantly enhancing productivity for limited database team.

Prepares extensive assessments and documents and disseminates information through reports and briefs. Developed and managed complex analytical procedures to problems and situations for which data is incomplete, controversial, or which no precedent exists. Advises and briefs senior leadership regarding critical military capabilities issues. Provides input on key foreign military capabilities trends; Develop innovative approaches to analysis and validates analytical conclusions; maintains and updates extensive intelligence databases, systems, and mechanisms for sharing relevant intelligence information to support ongoing missions.

Trains, equips, and manages team of Junior and Mid-Level Intelligence Analysts with historic and fundamental knowledge for multiple Areas of Responsibility (AOR) to provide actionable Intelligence to Senior Leadership and Policy Makers.

Provide processing, exploitation and dissemination (PED) for the Identity and Intelligence Operations related modalities within Biometrics, Forensics, Cellular Exploitation (CELLEX) and Document and Media exploitation (DOMEX) for Special Operations Forces (SOF) deployed worldwide in response to the USSOCOM commander’s priorities.