Branch Operations:• Drive consistent Account opening processes in Branch and other channels• Achieve account opening within minutes, real time funding and enable digital issuance • Manage controls in branch processes• Work closely with regional control teams to review, implement and refine control policies and procedures as defined in RCCPM.• Joint accountability with Regional Control team on all audit related issues.• Review and approve operational processes for… Show more Branch Operations:• Drive consistent Account opening processes in Branch and other channels• Achieve account opening within minutes, real time funding and enable digital issuance • Manage controls in branch processes• Work closely with regional control teams to review, implement and refine control policies and procedures as defined in RCCPM.• Joint accountability with Regional Control team on all audit related issues.• Review and approve operational processes for branches, and any deviations.• Drive branch operations process improvements and optimization of platforms.• Lead efforts that result in remarkable client experience• Adapt and deploy new technologies to improve branch efficiency• Drive continuous automation and system enhancements to Branch and ATM domain.• Implement global strategy of branch optimization (Smart Teller Assist etc.), ATM Network Optimization (Citi Express, Recyclers, Managed Service).• Drive deployment of enhanced ATMs (Citi Express & Recyclers) to augment the network support for offloading cash traffic to branches.ATM Operations:• Provide oversight on the control framework for the ATM network.• Review and approve operational processes for ATM’s, and any deviations.• Accountable for all O&T related task and work-stream under smart banking program. • Ensure ATM availability is as per global standards in each country. Drive actions to deliver ATM related service standards. Other Responsibilities:• Hold leadership role in various steering committees and strategic programs.• Leadership representation for branch operations in all cross functional meetings.• Operations leadership representation in global ATM steering committee.• Operations leadership representations in global smart banking meetings. Show less

An essential role within the Branch Sales and Service Team and a crucial link between the field and home office which is responsible for leading major projects, some of which are:• Branch Closures• Product optimization analysis, account transfers, branch performance analysis and management step-up• Delayed Sweeps pilot• Business Result Analysis• Business/Collections/Loss Mitigation Strategies• Turn-Key Solutions & Enhancements• Area Business Reviews - Portfolio… Show more An essential role within the Branch Sales and Service Team and a crucial link between the field and home office which is responsible for leading major projects, some of which are:• Branch Closures• Product optimization analysis, account transfers, branch performance analysis and management step-up• Delayed Sweeps pilot• Business Result Analysis• Business/Collections/Loss Mitigation Strategies• Turn-Key Solutions & Enhancements• Area Business Reviews - Portfolio Analysis• Sales Strategy and Best Practices Show less

• Develop, evaluate, and recommend solutions to deliver required business functionality within specified timelines• Coordinate with Citigroup IT to achieve working software the business can utilize for future growth• Interface with all functional areas and all levels of management• Work with Business Analysts to complete Functional Specifications within given timeframes• Superior oral and written communication skills• Weekly presentations demonstrating functioning software… Show more • Develop, evaluate, and recommend solutions to deliver required business functionality within specified timelines• Coordinate with Citigroup IT to achieve working software the business can utilize for future growth• Interface with all functional areas and all levels of management• Work with Business Analysts to complete Functional Specifications within given timeframes• Superior oral and written communication skills• Weekly presentations demonstrating functioning software • Experienced in Project Management through standard and new agile methodology Show less

• Responsible for all business aspects for a team of eight branches and 35 employees which included a real estate and personal loan portfolio of 13,000+ customer and $135MM in receivables• 2004, 2005 and 2006 DM BMOP training leader• Responsible as Financial Education Coordinator for the Northeast division 2005-2007• 2006 and 2007 Corporate Shared Responsibilities Award• 2003 Chairman’s Forum Winner - Puerto Rico