Gregory White Email & Phone Number

Dover, New Hampshire

Managed Application Maintenance and Development for Underwriting Systems in Commercial Insurance.• Managed team of ~ 75 analysts responsible for maintaining the performance and stability of ~ 200 Underwriting applications including targeted system development.• Met or exceeded Service Level Agreements of systems performing 99.5% of the target business hours.• Provided customer support services on ~15,000 annual requests.• Accelerated transition to Agile Software Development Methodology – SAFe 4.0 which included a work force realignment/reduction without compromising Service Level Agreements.• Piloted Robotic Process Automation within Commercial Insurance replacing 30,000 user entered data items annually with ‘robotic’ entry.Director System Development & PlanningManaged the @Work Program from a business perspective which was a $30+M investment delivering a comprehensive and integrated Underwriting workflow application to process small commercial insurance business efficiently.• Managed client relationships, business requirements, user acceptance testing, and organizational change management across the software development life cycle.• Migrated ~3,000 users onto the @Work application through a structured Change Management plan over a 2+ year period.• Marketed the change and provided training across the organization receiving a >90% satisfaction rating. • Improved productivity by 10% for the business with all small commercial business decision making being handled through @Work.

Andover, Ma

Provided Operations Management for $120M Commercial Sector. Oversaw delivery risk management, mentorship of managers, recruitment for engagements, solution development for sales team, facilitate member management, and manage budget / forecast. Primary client relationships included: Universal Insurance, CIGNA, NNEBT, and Manulife Financial-John Hancock.• Lead pursuit to change the terms of a full BPO services contract to improve results from $1M annual loss to $1M annual profit while stabilizing the operations.• Established Client Partnership Management Office for $35M new strategic account where application maintenance and development services were being transitioned under adverse conditions. Created strategy and executed seamless transition of $35M in services. • Participated as the North East Business unit delivery expert to establish enterprise-wide training programs on Project Leadership, Managing Global Services, and Financial Management. Participated as the North East Business unit delivery expert to establish U.S. processes improving the sales to delivery handoff and establishing structured delivery reviews. • Grew strategic account from $6M to $16M in application management and development services, as the global delivery manager responsible for 120 CGI members, expanding services to other business units and providing higher business value services.