Server Support Analyst
Round Rock, Texas, Us
BUSINESS-Related Employment History• Dell Computer Corp, Computer Support Technician 12/97 - 09/12 As a desktop, laptop, and workstation computer support technician, I troubleshoot wireless home networks, hard drives, dial-up modems, memory modules, tape drives, and motherboards. I also troubleshoot client operating systems (Windows 95, Windows 98, Windows Millennium, Windows 2000 Pro, Windows XP, 7, 8 & 10) and various applications. I provide comprehensive documentation of problems and solutions using appropriate information systems. I accomplished this by using vendor-supplied resources and databases. I also Duplicates problems and in rare cases captured equipment (RMA). I provide comprehensive documentation of problems and solutions using appropriate information systems. Server Support Technician: As an Enterprise computer support technician, I troubleshoot enterprise networks, network appliances, switches, raid controllers, tape drives, and motherboards. I also troubleshoot enterprise operating systems (Windows Server 2000, Windows 2003, Windows 2008, and 2012), Linux, and various enterprise applications. I accomplished this by using vendor-supplied resources and databases. I also Duplicated problems and in rare cases captured equipment (RMA). I provide comprehensive documentation of problems and solutions using appropriate information systems.